When I received the distiller, took it from box and went to use it the LED panel only partly illuminated. Also there was a small dent on the top of the appliance. Customer service was prompt when contacted however the answer to the small dent was that it would not affect performance. It doesn’t affect performance but I felt that was a very dismissive response. If the specification had said you might receive a damaged appliance I doubt I would have purchased. The replacement part was sent out and when I received it, it had no instructions whatsoever . Again customer service was prompt and a link to a video on how to change the panel was sent to me. So overall the appliance works, I had to carry out a repair, it has a dent which I was not expecting. Would I recommend? I would but on the understanding you might get a damaged appliance on which you will have to carry out a repair yourself.