Very nice little heater first and foremost! Wonderful customer service as well and unparalleled in this day and age might I add.I bought this heater to install in my Honda Acty kei van to help warm the engine up in the winter and make the rear passenger area more then bearable when driving in weather between 20-10 farenheit. The van has no insulation of any kind for the most part and gets pretty cold inside. It's also extremely compact and you'd be hard pressed to find any unused extra space large enough for a larger variant of these kinds of heaters. However this little 2kw unit is so wonderfully small I was able to squeeze it in with no modifications to the car itself. It puts out tons of warm air within about 2-4 minutes of hitting the on switch. Honestly for the money I payed for this it's already payed itself back. Extremely great value for the money I had payed for this! Add to the fact that this unit is pretty much a carbon copy of the german Webasto Air top 2000 heater inside and out for the most part. Good craftsmanship and looks like it will last.Photos are of new heater. Scuffs up top are from me setting it down upside down on my workbench which caused that and are entirely my fault alone.Now for the customer service aspect. Nowadays when you reach out to a customer service center you can expect an automated response and whatnot. That Is not the case with these fine folks. I had to reach out because of an issue I had with my heater initially. When my package arrived, believe it or not, it had arrived seemingly used and modified. The exhaust port was sooty, the casement was scuffed, there was a clipped wire of some sort and one of the largest heating fins appeared to have been snapped off and was entirely missing. I reached out to the customer service department who represents this product and I got a response back within the day! From a very helpful lady named Emmy. I explained to her what my issue was and sent over some photos to prove the issues I had on my hands and she more then gladly worked out a solution for me. They sent me over a whole brand new unit, free of charges of any sort and even CALLED me, out of the blue, to make tripple sure that the item arrived on time, safely in one piece and that I was satisfied. Very nice people, both in the head offices and the rep team in California. I cannot sing enough praises about them. It's a pleasent surprise and a nice change of pace from the usual automation of things.Thanks again happybuy! For both the wonderful heater AND for the absolutely outstanding customer service!- Kamil P.s.