Return & Refund Policy

Welcome to our site! All our products can be returned within 30 days for certain reasons (The same guarantee is provided for the replaced and returned products). Please contact our customer service team if you encounter any problems! Pease read the policy below for more details.


The return policy is only suitable for our official site product. We will not take any responsibility for other websites that sell VEVOR products. Please check everything carefully after you receive the parcel. Any damage, except DOA (Dead-On-Arrival), will not be covered.If your item has been damaged in transit or becomes faulty in the warranty period, please email us with pictures or video to show the problem. All unauthorized returns will not be accepted.

Note: All explaining authorization belongs to VEVOR. If you have any problems, please don't hesitate to contact us.

Reasons Supporting Free Return

Wrong item sent

If you received a product that is not the same as was what you ordered, send photos of the product you received to us. We will exchange the item after confirmation.

Reasons Not Supporting Free Return

Reasons Not Supporting Free Return Details Solution / Remark
Arrived too late VEVOR will not offer free returns if the delivery is delayed due to reasons outside of our control No Free Return
Don't want it Receive the item but change your mind/order by mistake/price changes No Free Return
Doesn't match the description Receive an item that is not the same as the product description or image Contact our customer service team for a suitable solution
Without manual or non-standard manual Contact our customer service team for an electronic or video manual No Free Return
Incorrect size The size of the product is incorrect Contact our customer service team for a suitable solution

Note: We are not responsible for items stained/soiled or damaged by user error.

How to Return the Original Product

Product Type Return/Refund Reason Return/Refund Way Remark
Regular or Heavy Items Seller's Reason Buyer is responsible to send the package out /
Buyer's Reason

* Heavy product: more than 108''in unilateral length or more than 165'' in perimeter. More than 150 lbs in net weight.

If you are returning the product:
1. Carefully pack the item(s) in the original package.
2. Please contact us if you need a return address.

Issues after Returning Items

After the original product has arrived at our warehouse, we will inform you of the following issues about the refund or exchanging. The refund will be processed after the item is confirmed by our warehouse staff to be unopened and in good condition.

How Long Does It Take to Get a Refund?

Payment Methods Refund Processing Time Remark
Credit Card Within 3-15 days after receiving the refund email (according to the customer-owner credit card company transferring time) Our shop doesn't charge the processing fee
PayPal or other 3rd party payment Receive the refund in real time after you receive the refund email /

Note: Our shop doesn't charge the processing fee.

For assistance on return or refund, please contact us.
Phone number: 44-330-175-5511

44-330-175-5511 Monday to Friday, 08:00-16:00, GMT+1