If you did not receive your order confirmation email, please check your spam folder. Please email the customer service team with your transaction ID.

If your order has not shipped, you can cancel it under " My Orders ". Or you can also contact us for assistance.
*Please note that we cannot cancel orders that have already been shipped.

Your current order status is displayed on the My Orders and Tracking page.

Once you receive your package, please click the "Write a Review" button on the " My Reviews " page to write a review.

Please contact us to change your address before your item ships.

Please contact us with your order number and billing address.

VAT is the value-added tax levied on goods sold by VEVOR in Europe. Prices of goods sold by VEVOR (excluding discount) include VAT. VAT must be calculated according to the applicable laws and different tax rates in each country in Europe. Therefore, when your order is settled, the VAT amount may vary, depending on the destination country VAT rate that applies to the order. For orders shipped to other EU countries, the default country's VAT will be deducted and the VAT rate of the destination country will be applied. The final VAT will be displayed upon confirmation of your order , along with the VAT rate corresponding to the destination country of the product. In order to provide you with a better shopping experience, VEVOR pays VAT for these goods. For further questions regarding VAT on orders, please contact support@vevoreur.com.

Our warehouses are located in America, Europe and Australia. We will prioritize the delivery of your package from the warehouse closest to you.

Warewhouse processing time 1-2 business days, delivery time is 2-6 business days for general products and 10-15 business days for heavy＆big size products.

Tracking information will be updated on the " My Orders " page at the same time after the package is shipped.

Please wait patiently. Tracking numbers are not valid until the carrier scans the package and uploads the information.

Please contact the local carrier and re-schedule the delivery.

When ordering from VEVOR, you're responsible for assuring the product can be lawfully imported to the destination. For non-EU countries, there may be customs duties charged for the products you purchase.

Import fees imposed by the customs of your shipping destination vary based on the customs regulations of the destination country. The components that play a role in the calculation of import fees include (among others): Product Category and Price Shipping Cost and Package Weight Customs Clearance Channel Import taxes are based on the duty amount. Customs policies vary widely, and some countries do not charge import fees for shipments below a minimum value. Please contact the customs office of your destination country for more information.

We provide a one-year warranty for products sold on the official VEVOR website.

Yes, please read our Returns Policy carefully before returning your product. If you have further questions, please contact the customer service team.

If the product can be returned for free, please contact customer service within 30 days of receiving the product for a return label/return address. Please contact us again for a refund after signing for the returned package at our warehouse.

Disclaimer: The official website return policy only applies to orders placed on the official website. We offer our customers a 30-day free return policy. Please review the following terms that apply to this policy:

Terms that apply to free returns:

1. The product cannot be used normally after receiving it.

2. We sent you the wrong product.

3.The product you received is defective.

Terms that do not apply to free returns:

1. You no longer want it or like it.

2. The product is not suitable.

3. The product came too late.

4. The product does not come with an instruction manual.

5. The product is damaged due to unnatural reasons.

Please contact us with corresponding pictures and videos.

Refunds will be settled within 15 business days of receipt of the returned item. The specific date of the transfer refund is determined by the payment channel bank.

Please contact your payment bank first to confirm that the refund has been cleared. If the bank confirms that the payment did not go through, please contact us next.

Please pay close attention to the promotion activities on our website to get a discount code.

Please use the discount code on your next purchase before the code expires.

Please read the usable product range, time and other regulations of the discount code. Please contact us next for more details.

Only one discount code can be used on one order.

Paying by PayPal, Klarna and credit card is accepted.

Please check your network environment, payment method, and bank settings.

Please click on contact us button to get more information.

Password can be edited via clicking " Edit Password " under " My Account ".

If you have forgotten your password and cannot log in, you can click " Forgot Your Password " from the login page.

Please check whther the account and the password is correct. If you are still having difficulties loging in, please contact Customer Service Team to get more support.

In the event that the registered email address is misspelled, we cannot modify it for you but we recommend double-checking the email address before registering. If you want to modify your email address in address book, please follow the steps below: 【 My Account 】-【 Address Book 】

Sorry, you can't close your account by yourself. If you don't want your account, you can contact us to delete it after all your orders have been completed and coupons have been used up.

You may click " Unsubscribe " at the bottom of the promotional email to unsubscribe. Or you can contact us to unsubscribe.