We have multiple warehouses in EU countries. We will ship your package from the warehouse that is the closest to you.

All packages will be shipped out within 24 hours. The delivery time is 2-6 days.

After the package is shipped out, tracking information will be simultaneously updated in "My Orders" page.

Please wait patiently. The tracking number is invalid before the carrier scans the package and upload the information.

Please contact local carrier and schedule a delivery again.

We provide a one-year warranty for products sold on our official website.

Please read our Return Policy carefully before returning your product. Please contact Customer Service Team if you have further questions.

Refund will be settled in 15 business days. The exact date of refund going through is determined by the bank.

Please contact your bank first to confirm whether the refund was settled. Please contact us next if the bank said the payment did not go through.

Please contact us and provide corresponding pictures and videos.

Please pay close attention to the promotion activities on our website to get a discount code.

Please use the discount code on your next purchase before the code expires.

Please read the usable product range, time and other regulations of the discount code. Please contact us next for more details.

Only one discount code can be used on one order.

Paying by PayPal and credit card is accepted.

Please check your network environment, payment method, and bank settings.

Please contact our agent email on b2b@vevor.com

Please click on contact us button to get more information.

Password can be edited via clicking 'Edit Password' under 'My Account'.

If you have forgotten your password and cannot log in, you can click 'Forgot Your Password' from the login page.

Please check whether the account and the password is correct. If you are still having difficulties logging in, please contact Customer Service Team to get more support.

In the event that the registered email address is misspelled, we cannot modify it for you but we recommend double-checking the email address before registering.

If you want to modify your email address in address book, please follow the steps below: 【My Account】-【Address Book】

Sorry, you can't close your account by yourself.

If you don't want your account, you can contact us to delete it after all your orders have been completed and coupons have been used up.

You may click 'Unsubscribe' at the bottom of the promotional email to unsubscribe. Or you can contact us to unsubscribe.

Disclaimer:

The return policy on the official website only applies to orders placed on the official website. We offer a free 30-day return policy to our customers. Please check the following terms that apply to the policy:

1.The product cannot be normally used when received.

2.We sent you the wrong product.

3.The product you received does not match its descriptions.

4.The product you received is defective.

1. You no longer want it or like it.

2. The product does not fit.

3. The product arrived too late.

4. The product does not look authentic.

5. The product does not come with a user's manual.

6. The product is damaged by unnatural causes.

If the product can be returned free of charge, within 30 days after receiving the product, please contact Customer Service Team to get a return label/return address. Please contact us again to request a refund after the returning package has been signed for by our warehouse.