After some initial delivery issues which caused a 2 week delay, I received the package incredibly well wrapped on a half-pallet in a very strong corrugated box. Upon opening, everything was incredibly well wrapped and in perfect condition. There is an A5 size handbook to help you put it all together which between myself and my wife took just a little over an hour. All the holes for the bolts matched up perfectly and they even provided a basic spanner & screwdriver in the bag but I personally prefer my own tools.
I have read that some people have said the sliding door edges were sharp but I did not experience that issue with this item so they may have improved upon that. All of the edges were clean and neatly welded together.
There are two items which are a bit poor and this is the only reason why I deducted one star for the quality. The first of these is the "Pull Out Steps" which to be honest would be far better if it was a pull out ramp for the dog to walk along and into the bath because the steps are incredibly narrow and small and my dog does not like them at all. The second poor item is the drain hose underneath the bath which is a flexible corrugated pipe which I didn't use so discarded it and fitted a permenant plastic "U-Bend" pipe instead which worked perfectly. This was also better for my own setup due to placement of the item.
The bath also comes with a lift out layer as well which you don't see in the online pictures so that if for instance you only had a very small dog or you only wanted to wash your dogs paws then you can insert this drop-in steel sheet (which has handles and drain holes in it) and your dog can stand/sit on this instead - I thought this was a great idea.
Overall, I am impressed with the product but it is VERY important that you read the website information carefully and measure your dog following the guide to ensure they will fit in it.
Erin Mccoy 
