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VEVOR 10 kg Electric Door Opener Closer 110-240V Automatic Door Opener Handicap Door Opener Automatic Swing Door Opener 50W Swing Door Opener 120 Degrees Adjustable Aluminum Alloy

Customer Reviews for VEVOR 10 kg Electric Door Opener Closer 110-240V Automatic Door Opener Handicap Door Opener Automatic Swing Door Opener 50W Swing Door Opener 120 Degrees Adjustable Aluminum Alloy

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Pablo Pablo
Mala asesoría
No
Llevo 2 meses esperando el servicio técnico para ponerlo en marcha y no dan respuesta no respetan al cliente .
0 people found this helpful
Customer Service Reply: Hemos recibido su solicitud sobre este problema. Nuestro equipo de atención al cliente le dará seguimiento en un plazo de 24 horas y continuará brindándole asistencia hasta que todas sus necesidades estén resueltas. Por favor, esté atento a las respuestas a su solicitud y a las notificaciones por correo electrónico.
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Pierre Boisvert Pierre Boisvert
Mr.
The opener did not work properly. It kept going around and wouldn’t stop. The instructions for the wiring were vey poor. Two electricians and two installers could not figure out how to properly wire the accessories. I went and bought a $2000.00 commercial opener. It was installed and working in half hour ! I am still waiting for my return label for refund from Vevor.
0 people found this helpful
Customer Service Reply: Dear valued customer, Thank you for sharing your concerns. We’re sorry for any inconvenience this has brought. For more help, please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there for any unresolved issues, and our after-sales team will work to resolve things quickly. We appreciate your understanding.
Levi Levi
General contractor
Do not buy this product I’ve tried two separate units both failed within weeks. Started opening in their one and after reset would work for a day r for malfunctioning again. Called for support and no help was given. I ordered the second unit because it is a doctors office and needed it fixed immediately only to have same issue. Pay for a better quality opener from another company. Any positive review on here is fake. Don’t waste your money or time on this. Purchasing this item cost me $5000 in extra time and ultimately replacing with another brand.
2 people found this helpful
Customer Service Reply: Hi there! We really appreciate you sharing your shopping experience with us. It means a lot for helping us improve. We’ll pass your feedback to the relevant team to make necessary optimizations. If we need more details to look into this further, we’ll create a ticket to follow up with you. Thanks again for your valuable input!
mike mike
owner
I order two ADA door openers one of them worked perfect and the other did not. I have sent a video to customer service showing that one of the door openers are not working properly and and they do not want to replace the bad one.
2 people found this helpful
russ russ
buyer
The unit looks to be very useful, however there are 2 sensors included in the kit, with no explanation of where they should be locate and how they should be attached. I've been trying to get answers to these 2 questions for 3 weeks now and so far no luck. Their customer service folks seem to be unable to understand the questions, since their attempt at answering the how they should be attached only showed how to attach one of the 2. Still not even an attempt at explaining where they should be located.
1 people found this helpful
Customer Service Reply: Thank you for bringing your concerns to our attention. We sincerely apologize for any inconvenience you have experienced. Please be assured that your case is currently under review, and we are actively working on finding a solution that will meet your needs and expectations.During this time, we kindly ask you to keep an eye on your ticket updates and/or your email inbox.

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