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VEVOR Murphy Mounting Wall Springs Mechanism Heavy Duty Support Hardware DIY Kit for King Queen Bed (Vertical), White

Customer Reviews for VEVOR Murphy Mounting Wall Springs Mechanism Heavy Duty Support Hardware DIY Kit for King Queen Bed (Vertical), White

Front-Flip Bed Hinge
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Customer Reviews

4 Out of 5
Based on 47 reviews
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47 Reviews
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Harry Timmerman Harry Timmerman
Dhr
Side-Flip Bed Hinge
Doet wat het moet doen, alleen de handleiding is heel summier
0 people found this helpful
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mopa mopa
ing
Side-Flip Bed Hinge
se ve de buena calidad, y bastante reforzado
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Douglas Matthewman Douglas Matthewman
Mr
Side-Flip Bed Hinge
Good product, compact and works well. The installation instructions are horrible. I went online to see how to install, watched a video and went from there.
2 people found this helpful
Tara Schultz Tara Schultz
Owner
Front-Flip Bed Hinge
These new brackets are horrible to install. Go back to the old ones. When you try to install them they fall off the brackets. Horrible new design . If i could review a negative star i would.
0 people found this helpful
Customer Service Reply: Dear Valued Customer,we appreciate you sharing your shopping experience with us.We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Lee Lee
Oh So disappointed
Side-Flip Bed Hinge
Package came , No directions or plans or material list, so totally useless to a novice like me. I do not know how to use these parts and what I will need to finish this project. Would love more help.
0 people found this helpful
Customer Service Reply: Dear valued customer, Thank you for sharing these issues. We’re sorry for the trouble caused. For more help, check our online "Contact Us" page, located in the bottom navigation bar. Through this, submit a ticket for unresolved problems, and our after-sales team will assist quickly. We appreciate your understanding.
Susanne Susanne
Bad instructions
Front-Flip Bed Hinge
The instructions are useless. It doesn’t give you any guidance or meassurements. Was promised by thier Customer service that I would get instructions incl measurements/templates, but they never did. Ended up complaining so much that they refunded the money and stopped the “service”. So now I have 12 kg of scrap laying around.
0 people found this helpful
Customer Service Reply: Dear valued customer,we’re truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously. We’ll immediately pass your concerns to our customer service and after-sales teams to drive improvements. If there’s anything further you need or if you have any additional questions, please feel free to reach out. We’re always here to help and want to ensure that everything is to your satisfaction.Please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there,and our customer support team will contact you via email and provide updates until the problem is solved. We appreciate your understanding.
Nick Nick
Incomplete description and no spares available
Side-Flip Bed Hinge
The description mentions it should uphold until 250kg. This seems to be not the case in reality. I contacted support to ask for stronger springs as a replacement part to mount, but I even couldn't get an answer from the support team on which spring constant is used in the current product. Disappointing service with no to the point answers! Pity.
0 people found this helpful
Customer Service Reply: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.

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