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VEVOR 1.5-20mm Copper Wire Stripping Machine 1 blade Cable Stripper Scrap Metal Recycle Wire Stripping Tool Manual & Semi-automatic Red

Customer Reviews for VEVOR 1.5-20mm Copper Wire Stripping Machine 1 blade Cable Stripper Scrap Metal Recycle Wire Stripping Tool Manual & Semi-automatic Red

Customer Reviews

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Hostein Hostein
Arrivé cassé
370W
Arrivé cassé  1 Arrivé cassé  1
L'emballage était nickel mis à l'intérieur déception arrivé cassé au niveau du cache hélice et le SAV ne me répond pas
0 people found this helpful
Customer Service Reply: Nous avons bien reçu votre demande concernant ce problème. Notre équipe d'assistance client prendra en charge votre demande dans les 24 heures et vous accompagnera jusqu'à la résolution complète de votre problème. Veuillez consulter régulièrement les réponses à votre demande et vos notifications par e-mail.
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Octavio Barraza Octavio Barraza
Electrician
Electrician  1 Electrician  1 Electrician  1
I haven’t got to use it, I received it damaged. Trying to get a refund or an exchange. I haven’t heard back from Vevor.
0 people found this helpful
Customer Service Reply: Dear valued customer, We sincerely apologize for the inconvenience this has caused you.We’ve received your ticket and maintained communication about this issue. We’re currently requesting detailed info via email to resolve it and await your response. Rest assured we’ll follow up until fully resolved,please monitor ticket replies and email alerts.
Brenton Brenton
Deez
1.5-40mm
Deez 1
Works good for about 200ft of insulation then dulls after that you have to sharpen it to frequent to viable for use
4 people found this helpful
Customer Service Reply: Dear valued customer,Thank you for your feedback. We’re very sorry to hear about the difficulties you faced with the product.For more help, please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there for any unresolved issues, and our customer support team will contact you via email and provide updates until the problem is solved.We appreciate your understanding.
Zac Zac
Customer
1.5-40mm
The wire wouldn’t stay in place. The cutting wheel was off center of the drive wheels. It’s cheaply made. The gear where the handle attaches broke. Lasted 3 days.
0 people found this helpful
Customer Service Reply: Dear Valued Customer,we appreciate you sharing your shopping experience with us.We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Austin King Austin King
User
I don’t mind the machine. When he it got here it had so so many issues. Maybe it got dropped in transit or something. But we I tried to get it resolved I sent pictures in and videos in and they kept saying “we can’t see a problem with it”. The whole thing was out of balance, it made a horrible grinding noise when turned on and an even worse one when I ran wire through it. And the instructions are awful when it comes to tuning or fixing anything on it. But since the company seemed inclined to be as little help as possible I took it in my own hands. I tore the whole thing apart, I found tons gunk and corrosion in the rotating part of the machine that was not allowing it to rotate properly, I don’t know if the machine was a used one or if it had just sat for a long time. And then I pulled the motor apart because it was clicking super super bad and found a loose piece of metal in it. Honestly could find where it went but seemed like a scrap piece that had accidentally but dropped in there prior to closing the machine up. I also found problems in there. The motor had tons of loose components and was falling apart it seemed. Everything was loose and on the verge of falling apart. Fortunately I got everything cleaned up and it put back together. And it runs like a champ now. I’ve done thousands of feet and the machine still purrs nicely. But not worth the 8+ hours to fix it
3 people found this helpful
Customer Service Reply: Dear valued customer,We’re sorry for any inconvenience this has brought.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
theo theo
non satisfait
750W
me suis servis de cette machine 2 heures résultat , les gaines sautent souvent si elle s'enroulent pas dans le rouleau et au niveau du moteur au bout d'un moment j'ai eu un bruit fort c'etait le cache supérieur de l'hélice qui frottait du coup le moteur a chauffé et ca a cramé l'hélice en plastique sur le haut pour un produit a ce prix la je recommande pas et recommanderait plus chez eux vu leurs sav tres insatisfaisant
0 people found this helpful
Customer Service Reply: Nous avons bien reçu votre demande concernant ce problème. Notre équipe d'assistance client prendra en charge votre demande dans les 24 heures et vous accompagnera jusqu'à la résolution complète de votre problème. Veuillez consulter régulièrement les réponses à votre demande et vos notifications par e-mail.
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Thomas Härting Thomas Härting
Herr
750W
Konnte das Gerät nie verwenden weil es zerbrochen ankam. Der Service wollte mir ein Ersatzteil schicken das aber verschwunden wäre also komplett unfähig, wollten mir dann einen Gutschein von 75 € schicken. Das Gerät kostet 260 €. Sie tauschen absolut nicht s aus. Völlig unkobetent.
0 people found this helpful
Customer Service Reply: Wir haben Ihre Anfrage zu diesem Problem erhalten und stehen diesbezüglich in ständigem Kontakt mit Ihnen. Wir haben Ihnen per E-Mail eine Lösung angeboten und warten nun auf Ihr Feedback. Seien Sie versichert, dass wir uns weiterhin darum kümmern, bis das Problem vollständig gelöst ist. Bitte behalten Sie die Antworten auf Ihre Anfrage und die E-Mail-Benachrichtigungen im Auge.
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Jason munson Jason munson
Master electrician
Arrived broken during shipping. I bought the coverage to cover damage in transit. That did jack all for me. They never got back to me about my return inquiry. Don't buy it from here. It's a great stripper that many of my fellow electricians use. Direct from vevors site is a waste of time and money.
0 people found this helpful
Customer Service Reply: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
Miguel Miguel
“La guía no centra bien el cable fino”
180W
La máquina funciona con cable grueso, pero el problema real aparece con cable fino flexible doméstico de 1,5 mm, precisamente uno de los diámetros que ustedes anuncian como compatibles. El cable se desplaza lateralmente antes de llegar a los rodillos y la cuchilla no queda centrada. El problema no es el motor ni la cuchilla, sino claramente el sistema de guiado previo. He visto que otros usuarios tienen exactamente el mismo problema. Si una máquina anuncia compatibilidad desde 1,5 mm, debería incluir un sistema de guiado eficaz para mantener el cable centrado antes de los rodillos, especialmente en cable fino flexible real y no solo en cable rígido de demostración. He contactado por soporte y WhatsApp y sigo esperando una explicación clara sobre: * posición correcta de la guía * posible pieza adicional * o solución oficial para cable fino flexible.
0 people found this helpful
Customer Service Reply: Hemos recibido su solicitud de soporte sobre este problema. Nuestro equipo de atención al cliente le dará seguimiento en un plazo de 24 horas y continuará ayudándole hasta que se resuelva por completo. Por favor, esté atento a las respuestas a su solicitud y a las notificaciones por correo electrónico.
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Jared Jared
Mr
My product is not performing properly and I'm still waiting for a refund and a timely response .
0 people found this helpful
Customer Service Reply: Dear Valued Customer,We’re sorry to hear that you experienced an issue with the product. We’re glad to see that the matter was resolved promptly through our email communication. If you have any further questions or concerns, please don’t hesitate to reach out to us again.Thank you for sharing your feedback, we truly appreciate the time you took to let us know, as it helps us continue improving our products and services.

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