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VEVOR Dryland Tiles for Hockey Floor Mat, 12 x 12 in 8 Pcs Interlocking Versatile Training Surface, Dance Floor Tiles, Hockey Training Equipment Board for Shooting (Ash Gray, 8 sq. ft/Box)

Customer Reviews for VEVOR Dryland Tiles for Hockey Floor Mat, 12 x 12 in 8 Pcs Interlocking Versatile Training Surface, Dance Floor Tiles, Hockey Training Equipment Board for Shooting (Ash Gray, 8 sq. ft/Box)

Customer Reviews

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37 Reviews
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Brandon Brandon
There customer service is nonexistent
Brown - 52 PCS
If you see something that you want, and you don't need help it's good. But if a box comes in damaged they want you to jump through a bunch of hoops to make right!!!!! Thanks
0 people found this helpful
Customer Service Reply: Dear Valued Customer,we appreciate you sharing your shopping experience with us.We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Tobias Tobias
Niet geschikt voor puck handling
Gray + White - 15 PCS
Niet geschikt voor puck handling 1 Niet geschikt voor puck handling 1
De platen lijken op de afbeelding zeer glad. Helaas zijn ze zeer stroef en kun je het niet gebruiken voor ijshocky puck handling. Op de afbeelding zie je ook een jongen met een puck en een stick. Dit is misleidend, product gaat retour.
1 people found this helpful
Customer Service Reply: We hebben uw ticket met betrekking tot dit probleem ontvangen. Ons klantenserviceteam zal uw probleem binnen 24 uur in behandeling nemen en u blijven helpen totdat aan al uw behoeften is voldaan. Houd de ticketreacties en e-mailmeldingen in de gaten.
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Jason Jason
Mr
Brown - 52 PCS
Worst stuff I ever bought! Over 200 pieces arrived damaged and nothing has been done in over a week! The customer service is horrible and haven’t helped with anything! Don’t buy!
0 people found this helpful
Customer Service Reply: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
Jacqueline Jacqueline
Need to return
Brown - 52 PCS
Not smooth. The space between the tiles were damaged
0 people found this helpful
Customer Service Reply: Thank you for your feedback. We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Jeffrey G Jeffrey G
Program Director
Gray + White - 15 PCS
These never came. Vevor took my money and never shipped this item.
0 people found this helpful
Customer Service Reply: We sincerely apologize that you haven’t received your package yet.We have created a ticket for you to follow up on this issue. We will immediately verify the delivery status with our logistics team and update you via email/ticket as soon as we have information. Thank you for your patience while we resolve this.
Bastien Bastien
Inadapté pour le roller, et pour le hockey
Gray + White - 15 PCS
Produit inadapté, les palets ne glisse pas les patins, eux, glissent beaucoup trop, ne convient pas du tout. Une déception immense.
1 people found this helpful
Customer Service Reply: Merci pour votre retour. Nous sommes sincèrement désolés des difficultés que vous avez rencontrées avec le produit. Un ticket a été créé pour vous permettre de suivre ce problème. Notre équipe d'assistance client vous contactera par e-mail et vous tiendra informé(e) jusqu'à sa résolution. Veuillez consulter régulièrement votre boîte de réception.
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Unhappy Customer! Unhappy Customer!
Worst customer service! Won't accept return for damage products
Brown - 52 PCS
I placed an order for a total of 3 boxes, with total qty. of 113 tiles. Two out of the 3 boxes arrived damaged with damages tiles inside. I submit a ticket a couple of days after I received the shipment, providing them with what was damaged and also attaching pictures but they ended up closing my ticket. I then opened another ticket, referencing the previous ticket # but it appears they do not have it in their system for some reason so they ended up asking me for the same information again. I then provided them with the same information then they came back and ask me to take a picture of the shipping labels. Not sure why they ask for this but I did. I took a picture and send it to them. They then closed my tickets again!!! Now I have to submit another ticket, referencing the other two that I had previously submitted. Then again, it appears to them as though I didn't submit anything, as if they can't pull up the two previous tickets. I then told them I needed to return their shipment ASAP and that I don't have time to submit multiple tickets. I then had to reach out to their customer online chat but it was also no help. They told me to submit a ticket (lol), they are a joke!!! After threatening to report them to the FTC or the Better Business Bureau, they then offer me 50USD for a $515 order, then they offer me 80USD after I said no. WHAT A JOKE. I'm in process of file a complaint to the FTC and BBB against them, unbelievable vendor!
0 people found this helpful
Customer Service Reply: Hi there! We’re truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously. We’ll immediately pass your concerns to our customer service and after-sales teams to drive improvements. If we need a few more details to dig deeper into your experience, we’ll follow up with you promptly. Thank you so much for speaking up,your input is key to helping us fix this and do better.

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