Customer Reviews for Iron X Handrail Picket #2 Railing Rail Fits 2 Steps

Received prior to estimated arrival. Parts bag split inside packaging and hardware was loose. Unfortunately, there was also a hole in the box and several anchor bolts were lost. Customer service offered an immediate [very generous] credit. For promptness and customer service they deserve 5 stars. As an aside, although the top handrail is wrought iron, the balusters and supports are hollow steel tubes. The finish is gloss black and does not seem to be a powder finish; however, this matches my other decorations and I like it so I did not subtract any stars!

Used 3/8 drill bit to drill into brick stair and brick walkway. The only negative was lack of detail in product description. We bought the 1x handrail for 1 step.It is built for a 7 1/2 step riser. I had an 8 inch riser, so I had to add a filler to level it out. It was great quality and very sturdy. I would definitely recommend!

The initial purchase was deceiving because the description led me to believe I was getting two rails. However, the first set came in three days and the second set was much sooner than advertised. They look great and I won't be busting my 88year old butt anymore!

Ideal for what we wanted

fits my stairway, needs a little adjustment.

Need to make some adjustments I have some skills to work with it.looks good after all. Cheaper them custom made $750.00

Excellent rail gives security for steps . Difficult to install need 2 people.

Well constructed.

Easily installed. Good aid for older guests in accessing patio.

UPDATE: After writing my initial review - the company reached out and offered a replacement or full refund. I must say that I am very impressed with their responsiveness and eagerness to make the situation right. I would not hesitate to purchase from them again - given how they stand behind their products.Original review: During install the main post sheared at the base plate connection. I have tried to fix it with jb-weld though I definitely question the durability. It does not feel like it will last more than a couple years.