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VEVOR 25.5" 650MM Manual Cold Roll Laminator Vinyl Photo Film Mounting Laminating Machine Cold Roll Laminating Machine

Customer Reviews for VEVOR 25.5" 650MM Manual Cold Roll Laminator Vinyl Photo Film Mounting Laminating Machine Cold Roll Laminating Machine

65 cm
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Customer Reviews

4 Out of 5
Based on 261 reviews
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177 Reviews
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Indy Fairgrounds Sign Shop Indy Fairgrounds Sign Shop
Sign Shop Coordinator
Sign Shop Coordinator 1 Sign Shop Coordinator 1
The Machine arrived with a tightening knob shattered, the pieces bouncing around loosely in the box and cutting into the rubber of the wheel. With the extra money paid for shipping insurance, VEVOR failed to deliver any replacement parts and failed to deliver a replacement. Do not purchase from them if you can avoid it. The quality isn't there and they can't be bothered to fix their own mistakes even when you go through the trouble of paying for the add on insurance.
0 people found this helpful
Customer Service Reply: Dear valued Customer,we have received your ticket regarding this issue and have been in continuous communication with you about it.We have provided a solution to you via email and are now awaiting your feedback. Please rest assured that we will keep following up until the problem is fully resolved. Kindly monitor the ticket responses and email alerts.
Mehis Mehis
Mr
100 cm
Mr 3 Mr 3 Mr 3 Mr 3 Mr 3
Unfortunately, the goods arrived with defects, very dirty, etc. :(
1 people found this helpful
Customer Service Reply: We have received your ticket regarding this issue and have been in continuous communication with you about it. We have provided a solution to you via email and are now awaiting your feedback. Please rest assured that we will keep following up until the problem is fully resolved. Kindly monitor the ticket responses and email alerts.
Ruben Ruben
Muy util
100 cm
Muy util para lo que es. Le falta solo un soporte para el Rollo. Del resto bueno
1 people found this helpful
Customer Service Reply: ¡Hola! Agradecemos mucho que compartas tu experiencia de compra con nosotros. Nos ayuda a mejorar. ¡Gracias de nuevo por tus valiosos comentarios!
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SweetK SweetK
Customer
65 cm
Knob arrived broken, A million tickets of 'service' later, I still can't get a knob to adjust the roller tension and use this item. The whole thing is sitting around holding down the table, unused because they use bots for customer service and won't ship a replacement knob to make it functional. Don't even think about asking for customer service to reach out. It won't happen. You'll end up with a $100 paperweight, just like me.
1 people found this helpful
Customer Service Reply: "Hello, We’re sorry to hear about your experience, and we truly value your feedback. A support ticket has been created so our customer service team can follow up with you directly. They will reach out via email and keep you updated until the issue is fully resolved. Please check your inbox for our messages. Thank you for giving us the chance to make things right."
Jose Jose
Regulera
100 cm
No es una maquina profesional ni mucho menos, si quieres hacer algunos trabajos en casa para el cole igual te puede servir.
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Khawar Awan Khawar Awan
Owner The UPS Store
Absolutely ridiculous quality, the laminator came in broken. I reach out to customer service asking to send the broker part. They told me that the part is on the way, and now it's been 3 months. I did not receive the broken part yet.
0 people found this helpful
Customer Service Reply: Dear valued customer,We sincerely apologize for the unsatisfactory logistics experience you encountered.We have noted this issue and will feed it back to our logistics partner to optimize the delivery process. If there’s anything further you need or if you have any additional questions, please feel free to reach out. We’re always here to help and want to ensure that everything is to your satisfaction.Please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there,and our customer support team will contact you via email and provide updates until the problem is solved. We appreciate your understanding.
Sign from Above Sign from Above
Delivered
75 cm
Never delivered to my address. It apparently sat at an undisclosed UPS waypoint, whatever that is, for a specific number of days before being return to the shipper. Tracking does not show-up on the UPS website. Hope I get a refund.
0 people found this helpful
Customer Service Reply: Dear valued customer, we hope this message finds you well. We are writing to inform you that following our recent discussions and the agreement reached, we have completed the necessary actions to address your concerns. We sincerely apologize for any inconvenience or frustration this situation may have caused you. Your satisfaction is incredibly important to us, and we are committed to making things right.

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