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VEVOR Rotary Laser Level Kit Red Beam Digital Self-Leveling Rotary Laser Kit 500M Range with Remote Control Receiver Carrying Case

Customer Reviews for VEVOR Rotary Laser Level Kit Red Beam Digital Self-Leveling Rotary Laser Kit 500M Range with Remote Control Receiver Carrying Case

Yellow Red 500 m

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jay.gentry83 jay.gentry83
No transit stick
No transit stick
1 people found this helpful
Customer Service Reply: We sincerely apologize for the inconvenience this has caused you.We’ve received your ticket and maintained communication about this issue. We’re currently requesting detailed info via email to resolve it and await your response. Rest assured we’ll follow up until fully resolved,please monitor ticket replies and email alerts.
Indiana Kevin Indiana Kevin
NOT AS ADVERTISED.
It is advertised a a cross line laser. IT IS NOT. The instructions are unbelievably bad. Even for English as a second language. It makes reference to what each numbered button does. The illustration does not have the buttons labeled so that is useless. Disjointed language that does not make sense. Besides being described as cross line. It appears they sent a used return. It will run for a minute. Stall then about 30 seconds later it starts again. I have ordered several things from Vevor. This is the one that disappoints me.
1 people found this helpful
Customer Service Reply: Dear Valued Customer, Thank you for your feedback. We understand your concerns and sincerely want to resolve this matter as quickly as possible. We kindly ask for your cooperation in providing the requested details via email, as they are necessary for us to investigate and assist you properly. Please rest assured that we only request the information needed to resolve your case and appreciate your support and understanding. We will continue to follow up until the issue is fully resolved. Please monitor your ticket replies and email notifications. Thank you for your patience and cooperation.
Raphael Desgagne Raphael Desgagne
Gadget de mauvaise qualité
Une vraie cochonnerie. L’appareil a fonctionné à peine 3 heures avant de cesser complètement de fonctionner. Cette panne en plein chantier a paralysé mes travaux pendant plusieurs heures, entraînant des retards importants ainsi que des pertes financières. Pour moi, ce produit n’a absolument pas la fiabilité nécessaire pour être utilisé sur un chantier de construction. Il s’apparente davantage à un gadget pour une utilisation occasionnelle à la maison qu’à un véritable outil de travail. Je suis extrêmement déçu de la qualité du produit, mais également du service après-vente de VEVOR. Au lieu de régler rapidement le problème, les démarches me font perdre encore davantage de temps. J’ai finalement dû me déplacer et acheter un autre appareil chez un fournisseur local afin de pouvoir reprendre mon chantier le plus rapidement possible. Je ne souhaite aucun remplacement. Après cette expérience, je n’ai plus confiance en ce produit ni en sa fiabilité. Je demande donc un remboursement complet et je souhaite ne plus avoir à travailler avec un produit VEVOR. Update: le service à la clientèle est d'une lourdeur incroyable. En plus d'être lent, il me font des offres ridicule. C'était assurément ma dernière commande chez vevor
1 people found this helpful
Customer Service Reply: Nous avons bien reçu votre demande concernant ce problème. Notre équipe d'assistance client prendra en charge votre demande dans les 24 heures et vous accompagnera jusqu'à la résolution complète de votre problème. Veuillez consulter régulièrement les réponses à votre demande et vos notifications par e-mail.
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alexandersukowski alexandersukowski
Yellow Green 600 m
The user did not leave any written comments.
0 people found this helpful
Customer Service Reply: Hi there! We’re truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously.  Thank you so much for speaking up—your input is key to helping us fix this and do better. We have noticed that the issue you reported has been resolved through email communication. We are pleased that your problem was addressed promptly. If you have any further inquiries, please feel free to contact us again.
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darcy_powers darcy_powers
Didn’t charge
I probably would have given 5 stars if it lasted. I was using it for a few days and was working perfectly until it stopped. I would press the power button and it would start up for a short time. Turns out that it doesn’t charge, probably never did. I was in a pinch, so I opened it up and removed the battery. I “jimmy-rigged” the charging block directly to the terminals where the battery normally would connect and got it working. So unfortunately I have a transit that needs to be plugged in all the time. I bought it months before I ever used it and then dissected it, so figured any sort of warranty would be void.
0 people found this helpful
Customer Service Reply: We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Eduardo Eduardo
Does NOT work
I was looking forward to using this laser, but when I received it (shippment was quick), I charged it for roughly 6 hours only to find out it will not stay on unless it's plugged into the charger. Contacted customer service right away and still nothing. Just keep getting the old AI response "your ticket has been forwarded to the right department, you will here back shortly" Customer service is non existent. Not looking forward too trying to return and get my money back, I know it's going to be a brutal process. I'll keep everyone posted.
1 people found this helpful
Customer Service Reply: Dear Valued Customer, we sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
Shawn Shawn
Laser level
I couldn’t tell you how good or bad b it is. I ordered and it never got shipped to me.
0 people found this helpful
Customer Service Reply: Hello! We have noticed that the issue you reported has been resolved through email communication. We are pleased that your problem was addressed promptly. Howevere, We sincerely apologize for the unsatisfactory logistics experience you encountered. We have noted this issue and will feed it back to our logistics partner to optimize the delivery process. Thank you for your feedback, which helps us improve our services.
Gabriel Levesque Gabriel Levesque
Après moins de 1 ans très peu utilisé
Après 1 an a l'achat le laser ne fonctionne plus l'autonivelant ne fonctionne plus donc il devient bon pour la poubelle
0 people found this helpful
Customer Service Reply: Nous avons créé un ticket pour vous permettre de suivre ce problème. Notre équipe d'assistance client vous contactera par e-mail et vous tiendra informé(e) jusqu'à la résolution du problème. Veuillez consulter régulièrement votre boîte de réception.
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Decouard eric Decouard eric
Laser auto nivelant
Yellow Red 500 m
Bonjour, acheté ce laser voilà quelques mois. Serait-il possible d avoir le mode d emplois en français. Il y a des fonctions que J aimerais bien connaître. Vous remerciant par avance Cordialement
0 people found this helpful
Customer Service Reply: Nous vous prions d'accepter nos plus sincères excuses pour les désagréments occasionnés par notre produit. Nous comprenons parfaitement la frustration que peut engendrer un dysfonctionnement lors de son utilisation. Nous nous engageons à résoudre ce problème dans les plus brefs délais. Nous vous tiendrons informé(e) par courriel ; veuillez consulter votre boîte de réception.
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Jeffcontractor Jeffcontractor
Alright
Doesn’t pick up laser in full sun unlike my Spectra. Bought this as a second unit if I need more than one out at a time and as a back up. Tried using multiple times in full beaming sunlight and had to go get the spectra to get a reading. Cloudy days or not full sun it works. Haven’t tested the range in those settings. Kinda disappointing
0 people found this helpful
Customer Service Reply: Dear Valued Customer,We sincerely appreciate you sharing your shopping experience with us. Please rest assured that we will carefully review your comments and take them into consideration as we work to enhance our services.Please be informed that we have created a ticket for you to follow up on this with you. Our customer support team will contact you via email and provide updates until all concerns are solved. Please check your inbox promptly for our messages.

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