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VEVOR Pool Safety Cover Fits 16x32ft Rectangle Inground Pools, Safety Pool Cover with 4x10ft Center End Step, Mesh Solid Pool Cover with Drainage Holes for Swimming Pool, Winter Safety Cover, Green

Customer Reviews for VEVOR Pool Safety Cover Fits 16x32ft Rectangle Inground Pools, Safety Pool Cover with 4x10ft Center End Step, Mesh Solid Pool Cover with Drainage Holes for Swimming Pool, Winter Safety Cover, Green

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Customer Reviews

4 Out of 5
Based on 307 reviews
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307 Reviews
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dltlbaker dltlbaker
Disappointing
Very unhappy with this purchase. The material is very very thin . The springs leave a gap between the ground and the connection point which is a tripping hazard. Please contact me to discuss.
0 people found this helpful
Customer Service Reply: Dear Valued Customer,we appreciate you sharing your shopping experience with us.We are very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Victor Victor
Surprise surprise
Surprise surprise 2
We were getting ready to open the pool for the season, and when we were getting ready to do it we saw one of the panels belonging the cocer has several holes... it is strange since apparently it seems to be one single panel/section and the rest seems fine.... could a racoon or an opossum might have cause it? Not sure, but it's unlikely this just has happened after just one single use 😢
2 people found this helpful
Customer Service Reply: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
Betty Betty
Owner
Green Fit 4x8 m Pools
Fits well .There was a spot where the exterior binding had separated from the cover.It was only about an inch but had expanded to about 4 inches .Im concerned about that increasing over the winter.As well one of the metal tips on a strap has come off .It seemed like too much trouble to remove the cover and ship it back and we wanted to close the pool.For that amount of money I expected better.
0 people found this helpful
Customer Service Reply: "Dear Valued Customer, We sincerely appreciate you sharing your shopping experience with us. Please rest assured that we will carefully review your comments and take them into consideration as we work to enhance our services. Thank you for your valuable feedback,it helps us improve and continue serving you better."
GD GD
ne correspond pas vraiment
Green Fit 4x8 m Pools
d'après le dessin il y aurait beaucoup de sangle MAIS IL N'Y EN A À PEINE LA MOITIÉ, ce qui rend la fixation beaucoup plus difficile-DOMMAGE !
0 people found this helpful
Customer Service Reply: Bonjour ! Nous vous prions de nous excuser pour toute question concernant la conformité du produit à la description. Nous ouvrirons un ticket pour nous contacter rapidement. En cas de divergence avec la description, nous vous apporterons une solution immédiate. Merci pour votre retour ; nous nous engageons à vous offrir une meilleure expérience d'achat. Nous vous tiendrons informés de votre problème par e-mail ; veuillez consulter votre boîte de réception pour toute nouvelle communication.
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Kevin Kevin
Pool Cover
Bought this pool cover before winter. Installed easy, drilled all holes and installed supplied brass anchors etc. comes with the tool to install springs easy. install went well aside from it being a little too big but its a shelf item and not a custom size. my biggest complaint is that when the cover took on snow, a couple of the spring/retention clips let go. the cover didnt let go but i had to tighten others and rig the missing clips with other hardware to hold. about 4 inches of snow had it sagging pretty good, not sure a good snowfall of 8+ wont collapse the cover if not cleared.
0 people found this helpful
Customer Service Reply: Thank you for sharing your feedback. If there’s anything further you need or if you have any additional questions, please feel free to reach out. We’re always here to help and want to ensure that everything is to your satisfaction.Please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there,and our customer support team will contact you via email and provide updates until the problem is solved.We appreciate your understanding.
Rick Rick
Mr
Great price. Lower quality fittings. Constantly having to tighten the straps. Hoping that it will last a couple of years . Probably would not purchase again.
0 people found this helpful
Customer Service Reply: Dear valued customer, Thank you for sharing these issues. We’re sorry for the trouble caused. For more help, check our online "Contact Us" page, located in the bottom navigation bar. Through this, submit a ticket for unresolved problems, and our after-sales team will assist quickly. We appreciate your understanding.
Barry Bratton Barry Bratton
Home owner
Nothing but junk is not a solid cover junk
0 people found this helpful
Customer Service Reply: Dear Valued Customer,we appreciate you sharing your shopping experience with us.We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Sarah troy Sarah troy
Terrible
Green Fit 6x12 m Pools
Got 2 holes in less the. 7mos.
0 people found this helpful
Customer Service Reply: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
Aaron Aaron
Missing parts
Pool cover was missing a part and I’ve been waiting for over 4 months now to receive the part. Very disappointed
0 people found this helpful
Customer Service Reply: Dear valued customer, Thank you for sharing your concerns. We’re sorry for any inconvenience this has brought. For more help, please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there for any unresolved issues, and our after-sales team will work to resolve things quickly. We appreciate your understanding.
EUGENE EUGENE
Does not work with snow.
Does not work in a climate that is cold and has snow. The snow pulled down the tarp, tearing it to pieces.
0 people found this helpful
Customer Service Reply: Dear valued customer,Thank you for your feedback. We’re very sorry to hear about the difficulties you faced with the product.For more help, please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there for any unresolved issues, and our customer support team will contact you via email and provide updates until the problem is solved.We appreciate your understanding.

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