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VEVOR 20V Brushless Cordless Hammer Drill, Lithium-Ion 1 Inch Rotary Hammer Driver, SDS-Plus Electric Lightweight Power Tool Kit with Battery and Charger, 4 Functions, 1200 RPM, 5300 BPM

Customer Reviews for VEVOR 20V Brushless Cordless Hammer Drill, Lithium-Ion 1 Inch Rotary Hammer Driver, SDS-Plus Electric Lightweight Power Tool Kit with Battery and Charger, 4 Functions, 1200 RPM, 5300 BPM

26mm

Customer Reviews

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126 Reviews
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Charles Charles
Broke before 30 days warranty
Only did few holes with it and the mode selector got stuck. Nothing to do with it. Wrote to support for replacement or refund and sadly they do not care and seems to make thing so complicated that you give up. "Send us a video (lower then 50 Mo) and we'll reach to you in 48 hours ( still getting that answer after 2 weeks). I'll have to call my credit card and ask for a refund.
1 people found this helpful
Customer Service Reply: We have received your ticket regarding this issue. Our customer support team will follow up on your problem within 24 hours and continue assisting until all your needs are resolved. Please keep an eye on the ticket responses and email notifications.
Apollo S Apollo S
Vevor "warranty" is worthless. No support!
Drill died before warranty expires. Reached out o Vevor with pictures and video of dead drill. Received so far four messages and zero action. This is what they send you multiple times instead of sending you replacements "Dear Customer, Thank you for choosing our product and for taking the time to provide us with your feedback. We take your concerns very seriously and are committed to resolving your issue. We are currently analyzing the problem based on the information you provided, which may take some time. Typically, you can expect a response within 48 hours. To expedite the resolution of your issue, we have marked this case as a priority and will contact you immediately with any updates. Thank you for your understanding and patience. Sincerely, Vevor"
0 people found this helpful
Customer Service Reply: Dear valued customer, We're truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously. We'll immediately pass your concerns to our customer service and after-sales teams to drive improvements. Please note that we have received your ticket raised earlier and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
Behra Behra
Manque batterie dans le coffret
26mm
Manque batterie dans le coffret 2
Bonjour, Colis bien reçu manque la batterie pour la machine.
1 people found this helpful
Customer Service Reply: Nous vous prions d'accepter nos plus sincères excuses pour les désagréments occasionnés par notre produit. Nous comprenons parfaitement la frustration que peut engendrer un dysfonctionnement lors de son utilisation. Nous nous engageons à résoudre ce problème dans les plus brefs délais. Nous vous tiendrons informé(e) par courriel ; veuillez consulter votre boîte de réception.
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Brian Brian
Contractor
First time using the handle broke
0 people found this helpful
Customer Service Reply: Dear Valued Customer,we appreciate you sharing your shopping experience with us.We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Kim Kim
Owner of GBC LLC
Havent used it yet, it came without the drills that it was advertised with!
0 people found this helpful
Customer Service Reply: We sincerely apologize for the inconvenience this has caused you.We’ve received your ticket and maintained communication about this issue. We’re currently requesting detailed info via email to resolve it and await your response. Rest assured we’ll follow up until fully resolved,please monitor ticket replies and email alerts.
Nome Nome
commento
28mm
Purtroppo la batteria non dura più di un ora.
0 people found this helpful
Customer Service Reply: Ci scusiamo sinceramente per l'inconveniente causato dal nostro prodotto. Comprendiamo pienamente la frustrazione che potrebbe derivare da un malfunzionamento durante l'utilizzo. Ci impegneremo a risolvere la questione il più rapidamente possibile. Vi forniremo un aggiornamento in merito al problema via e-mail; vi preghiamo di controllare la vostra casella di posta per ulteriori comunicazioni.
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Me Me
Private
Great drill...it comes with 1 battery and charger but please be aware. We tried to buy a spare battery and you can't purchase one that works with this tool. We were able to only get started on our project before we had to stop and recharge.
0 people found this helpful
Customer Service Reply: Hello! We have noticed that the issue you reported has been resolved through email communication. We are pleased that your problem was addressed promptly. If you have any further inquiries, please feel free to contact us again.
CaverDave CaverDave
Mr.
The drill seems to work very well, for a lightweight battery powered hammer drill. As expected, the batteries only last a few minutes, so I bought several spare batteries, but the 20v Vevor Lithium Batteries apparently DONT FIT this 20v Vevor hammer drill. In fact, Vevor apparently does not sell spare batteries that fit this hammer drill, which really limits my ability to use it very long or very well. Somebody messed up badly, selling a drill that isn't compatible with the advertised or available batteries.
0 people found this helpful
Customer Service Reply: Dear Valued Customer,We’re sorry to hear that you experienced an issue with the product. We’re glad to see that the matter was resolved promptly through our email communication. If you have any further questions or concerns, please don’t hesitate to reach out to us again.Thank you for sharing your feedback, we truly appreciate the time you took to let us know, as it helps us continue improving our products and services.
Miuto Miuto
Batterie
28mm
Je suis vraiment déçu de ne pas pouvoir avoir une batterie supplémentaire . Je voudrais en commander une la même que celle qui livrait avec . Impossible ??
1 people found this helpful
Customer Service Reply: Nous vous prions d'accepter nos plus sincères excuses pour les désagréments occasionnés par notre produit. Nous comprenons parfaitement la frustration que peut engendrer un dysfonctionnement lors de son utilisation. Nous nous engageons à résoudre ce problème dans les plus brefs délais. Nous vous tiendrons informé(e) par courriel ; veuillez consulter votre boîte de réception.
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Mohsen Mehrandish Mohsen Mehrandish
Président
Problème de batterie est très fable et ça ne fonctionne pas à l'extérieur, vous ne pouvez pas acheté la batterie sur marché, la drill vient avec une batterie, au Canada avec un température-36 ça prend 2 batterie isoler qui répond avec température froide.... Ça serait bien que la compagnie furni 2 batterie de 6 ou 8 ampères.
1 people found this helpful
Customer Service Reply: Cher client, Nous vous remercions sincèrement d'avoir partagé votre expérience d'achat. Soyez assuré que nous examinerons attentivement vos commentaires et en tiendrons compte afin d'améliorer nos services. Merci pour vos précieux commentaires ; ils nous aident à nous améliorer et à toujours mieux vous servir.
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