Customer Reviews for Portable Ice Maker Countertop Bullet Ice 12KG(26LB)/24 H 2 Cube Size LCD Screen with Ice Scoop

This is the first ice maker I own so I cannot compare to other brands, but I am at most mildly satisfied. YES, it does make ice, and quite quickly. But : - the ice itself is flimsy: it is ice but not very cold ice, more like thin and wet-on-the-outside type of ice (even the bigger size, which is not that big), which means it melts very quickly in your glass - the control could be improved: the machine continuously makes ice until the bucket is full or until there is no more water. I suppose the use case is for a shop selling some drinks with a continuous need of ice, but my use case is that I would prefer to always have some ice ready, but perhaps just once a day - related to the previous point: ice that is made is not kept in a special cool container, which means it slowly but continuously melts - I would prefer if it could keep the ice it made for me and if I could control the quantity e.g. half-full ps i tried to put the ice in the freezer but then it became quickly a big block of ice cubes melted together - the machine is rather noisy, so leaving it on all the time in a normal kitchen (and not a shop) is an annoyance - the little plug to remove the water is inconveniently located under the machine so it cannot be emptied so easily, and the plug itself looks a little flimsy as well, not sure how long it will last So in short, I love to have ice, but I was close to wanting to return this machine. I am keeping it because it kinda works and it's better than nothing

Stop operating after 1 month Very bad choice

This icemaker is not any good it freezes up and it takes a couple hours to thaw out ,I'm very unhappy and I am a Level 4 but now I'm a Level 0 because I not going to buy any more product's Awesomegold@msn.com

This is absolutely THE worst product AND the worst company I have ever dealt with! The ice machine is pure crap and when I submitted my complaint and asked for a refund, no one has done anything. I received emails that said my refund was being processed, I received emails that asked for pictures (which I sent twice), I received emails that asked me to reply to a different email address and when I did, it bounced back. This company is fraudulent and everything they do is a complete scam..

The ice maker did not work and sending it back for a new one was not an option

A nice machine when first acquired it it conked out a month after the 1-year warranty expired