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VEVOR Commercial Automatic Donuts Machine, 4 Rows Donuts Making Equipment, 240 pcs/hour Electric High Power Doughnut Maker, Stainless Steel Frying Auto Fryer, with Intelligent Control

Customer Reviews for VEVOR Commercial Automatic Donuts Machine, 4 Rows Donuts Making Equipment, 240 pcs/hour Electric High Power Doughnut Maker, Stainless Steel Frying Auto Fryer, with Intelligent Control

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24 reviews
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Dirk Marmann Dirk Marmann
Marmann
Maschine wurde schnell geliefert, Aufbau war recht einfach, leider zu viele scharfe Kanten, Danuta werden nicht immer automatisch gedreht, könnte besser beschrieben und verarbeitet werden
2 people found this helpful
Customer Service Reply: Wir haben ein Ticket für Sie erstellt, um den Status Ihres Anliegens zu verfolgen. Unser Kundenservice-Team wird Sie per E-Mail kontaktieren und Sie über den Stand der Dinge informieren, bis das Problem gelöst ist. Bitte prüfen Sie Ihren Posteingang regelmäßig auf unsere Nachrichten.
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 Nikolay Stiliyanov Nikolay Stiliyanov
Stiliyanov
Side-by-side Model-4P
Stiliyanov  1
Не работи както трябва искам да го върна................................................................
5 people found this helpful
Customer Service Reply: Получихме Вашия билет относно този проблем. Нашият екип за обслужване на клиенти ще се свърже с Вас в рамките на 24 часа и ще продължи да Ви помага, докато всички Ваши нужди бъдат решени. Моля, следете отговорите на билетите и имейл известията.
Stephen mason Stephen mason
Mr
Bought product it was broken. Returned and never got my money back... no photo all ready sent back
3 people found this helpful
Customer Service Reply: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
Steven Slicker Steven Slicker
Owner
Save your money. This machine is horrible….donuts are misshaped, flippers will not flip donuts, oil paddle actually sucks the donuts under it and around it versus push the donuts away l. The batter will stack on top of one another if not paying close attention. When attaching the hopper the bottom plugs do not line up correctly with the hopper plunger so you will need to bend them to line up correctly. Over all this machine is junk…..
6 people found this helpful
Customer Service Reply: Dear Valued Customer,Thank you for sharing your feedback with us. We deeply care about your experience and want to make things right as quickly as possible.We’ve received your ticket and maintained communication about this issue. We’re currently requesting detailed info via email to resolve it and await your response. Rest assured we’ll follow up until fully resolved,please monitor ticket replies and email alerts.
Kyle Vaters Kyle Vaters
Frustrated & Confused
I purchased this mini donut machine for my business and got the 1 year protection plan added on. The donut machine came missing parts and wasn’t properly assembled. The donuts came out more like funnel cakes on the first try. The manual is not clear and very difficult to follow. The dubbed video tutorials are also hard to follow. After taking apart the machine like in the trouble shooting video the rotator wheel stopped working despite not touching it at all. I got the protection plan and have opened 3 support tickets with Vevor. Each ticket is closed prematurely and I have to start the process over again. All I want is a replacement machine & to return the current machine!
3 people found this helpful
Customer Service Reply: We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
John Graul John Graul
Donut shop owner
This thing is terrible! Their old model worked great, this one is extremely poor quality. Donuts come out weird and mishaped. The plunger pieces don't fit onto the motor arms without having to use pliers to bend it to get them in the holes. The paddle in the back that's supposed to move the donuts forward instead pulls the donuts towards the paddle, so constant attention is required or the donuts will get sucked into the paddle. The controls are basically everything on or everything off, the previous model you could control the flippers, the dropper, and the heat separately. Just save the money and find a different model. This thing is a headache.
8 people found this helpful
Customer Service Reply: Dear valued Customer,we have received your ticket regarding this issue and have been in continuous communication with you about it.We have provided a solution to you via email and are now awaiting your feedback. Please rest assured that we will keep following up until the problem is fully resolved. Kindly monitor the ticket responses and email alerts.
Oops, missing parts Oops, missing parts
Nice Paper Weight
I can't really tell you much, the unit came with an open carton and pieces missing. Vevor was unable to get the replacement parts or tell me who the manufacture was so I could get them from them. Vevor eventually refunded my purchase price and told me to keep the machine, the machine is useless without the parts and I haven't been able to find a source even though this same unit is sold under several labels. This is the kind of equipment that will probably require service or repair at some point. Before you buy anything like this check to see if parts and service are available or you will be S.O.L. the day something breaks.
1 people found this helpful
Customer Service Reply: Dear Valued Customer, We sincerely appreciate you sharing your shopping experience with us. Please rest assured that we will carefully review your comments and take them into consideration as we work to enhance our services. Thank you for your valuable feedback,it helps us improve and continue serving you better. Also, if you need more help, please head to our ""Contact Us"" page online,look for it in the bottom navigation bar. Submit a ticket there for any unresolved issues, and our after-sales team will work to resolve things quickly. We appreciate your understanding.
Luis Pena Luis Pena
I buy it
Isn't I was looking for something more easy to use but is hard to use it
0 people found this helpful
Customer Service Reply: Thank you for your feedback. We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Donut Gal Donut Gal
Owner
This is the worst machine, it arrived to me damaged and missing parts. The overall design is horrible, the mix cooks in the hopper right over the hot oil. Hopper is very difficult to remove especially when it is hot. After several conversations with them via email (no way to call anyone) they offered to refund less than half the cost of the machine and I keep it. I wanted a full refund, the only other thing they offered was a new machine, which I do not want, not this model atleast. DO NOT BUY THIS MACHINE!
3 people found this helpful
Customer Service Reply: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
Harry Harry
Mr
I was hoping for another dount machine to go with My T101 single roll donut machine and found this one but I was very disappointed as the machine did not work as sould ,unfortunately they would not return it and offered partial refund now with the machine with me , I have already got another single roll machine and very happy with it. , vevor has many good products I've purchased from Amazon and this is the first one I have had a problem. I will continue to purchase from them in the future.
0 people found this helpful
Customer Service Reply: Dear Valued Customer,We’re sorry to hear that you experienced an issue with the product. We’re glad to see that the matter was resolved promptly through our email communication. If you have any further questions or concerns, please don’t hesitate to reach out to us again.Thank you for sharing your feedback, we truly appreciate the time you took to let us know, as it helps us continue improving our products and services.

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