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VEVOR Commercial Automatic Donuts Machine, 4 Rows Donuts Making Equipment, 240 pcs/hour Electric High Power Doughnut Maker, Stainless Steel Frying Auto Fryer, with Intelligent Control

Customer Reviews for VEVOR Commercial Automatic Donuts Machine, 4 Rows Donuts Making Equipment, 240 pcs/hour Electric High Power Doughnut Maker, Stainless Steel Frying Auto Fryer, with Intelligent Control

Customer Reviews

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26 Reviews
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Donut Gal Donut Gal
Owner
This is the worst machine, it arrived to me damaged and missing parts. The overall design is horrible, the mix cooks in the hopper right over the hot oil. Hopper is very difficult to remove especially when it is hot. After several conversations with them via email (no way to call anyone) they offered to refund less than half the cost of the machine and I keep it. I wanted a full refund, the only other thing they offered was a new machine, which I do not want, not this model atleast. DO NOT BUY THIS MACHINE!
3 people found this helpful
Customer Service Reply: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
Harry Harry
Mr
I was hoping for another dount machine to go with My T101 single roll donut machine and found this one but I was very disappointed as the machine did not work as sould ,unfortunately they would not return it and offered partial refund now with the machine with me , I have already got another single roll machine and very happy with it. , vevor has many good products I've purchased from Amazon and this is the first one I have had a problem. I will continue to purchase from them in the future.
0 people found this helpful
Customer Service Reply: Dear Valued Customer,We’re sorry to hear that you experienced an issue with the product. We’re glad to see that the matter was resolved promptly through our email communication. If you have any further questions or concerns, please don’t hesitate to reach out to us again.Thank you for sharing your feedback, we truly appreciate the time you took to let us know, as it helps us continue improving our products and services.
Unhappy Customer Unhappy Customer
Don't buy
This machine was a complete mess. Starting with the donut mix coming out misshaped with ni hole in the middle. The flipper doesn't work to evening turn the misshape dough, so it only cooks on one side. It has become a headache trying to return to company and I am still within the 30 days return window. They will keep asking for pictures, then videos and still wont allow me to return. I have gotten other items from this company and they worked fine. But stay away from these donut machines....
4 people found this helpful
Customer Service Reply: Dear valued customer, We sincerely apologize for the inconvenience this has caused you.We’ve received your ticket and maintained communication about this issue. We’re currently requesting detailed info via email to resolve it and await your response. Rest assured we’ll follow up until fully resolved,please monitor ticket replies and email alerts.
Mark Mark
Does not work
I've tried to run this machine but the donuts go the opposite way and it Jams up everywhere and floods
1 people found this helpful
Customer Service Reply: Hello! We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Hannah Tebo Hannah Tebo
Owner
I would not recommend AT ALL. Came with missing parts. Other parts are either bent, or mismanufactured. This machine is worthless to me at this point. I could have lit 850 bucks on fire and it been more useful. Maybe this was a one off, but I couldn’t be less pleased
2 people found this helpful
Customer Service Reply: We sincerely apologize for the inconvenience you experienced with the order. We have reported this issue to our logistics partner so they can work on improving the process. In the meantime, we have created a support ticket for you. Our customer service team will contact you by email and keep you updated until the matter is fully resolved. Please check your inbox for our messages.
Alex Fitch Alex Fitch
DONT WASTE YOUR MONEY! SCAM!!!
DONT WORK!!!!!! The motors to flip and release the donuts don’t work. Just makes a jam up noise…. CUSTOMER SERVICE SUCKS ITS BEEN A WHOLE WEEK TRYING TO GET A REFUND OR AT LEAST A REPLACEMENT and the ticket is still open! HORRIBLE CUSTOMER SERVICE!!!!!!!!!!! Basically got scammed for 700$ but vevor!!!!!!
1 people found this helpful
Customer Service Reply: "Hello, We’re sorry to hear about your experience, and we truly value your feedback. A support ticket has been created so our customer service team can follow up with you directly. They will reach out via email and keep you updated until the issue is fully resolved. Please check your inbox for our messages. Thank you for giving us the chance to make things right."

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