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VEVOR Drain Cleaner Machine 100FT x 1/2 Inch, Auto Feed Sewer Snake Auger on Wheels, 550W Portable Drain Cleaning Machine with 8 Cutters & Air-activated Foot Switch for 2" to 4" Pipes

Customer Reviews for VEVOR Drain Cleaner Machine 100FT x 1/2 Inch, Auto Feed Sewer Snake Auger on Wheels, 550W Portable Drain Cleaning Machine with 8 Cutters & Air-activated Foot Switch for 2" to 4" Pipes

12.7 mm x 30.5 m Cable With Wheels Open Drum

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290 reviews
Kyler carson Kyler carson
No parts
I don’t care about anything good with this machine . The cables junk and they don’t sell replacements. What a waste to pay for the entire machine every time the cable breaks
0 people found this helpful
Customer Service Reply: Hello! We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Richard Ruchalski Richard Ruchalski
Mr
Item was delivered missing parts .Atachments are to undersized compared to what I have used before. I have been trying to get a return label with zero answers from vender. Customer support isn’t there. Will fight this and put in a dispute resolution with my credit card against the bill so they stop payment. This situation has been going on since the day your product was delivered. Over a month. Very frustrated Richard Rychalski
0 people found this helpful
Customer Service Reply: Dear Valued Customer,We’re really sorry to hear that some items were missing from your order, that’s definitely not the experience we want for you.We have created a ticket and reach out to you shortly to confirm the details. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Josh Josh
Shipping Lies
Sewer backed up on me Saturday night. I specifically ordered this auger because it said it would arrive Monday. Once it shipped, it was updated to arriving Friday. Since I couldn't live a week without functioning plumbing, I ended up renting a unit and clearing the clog that way.
1 people found this helpful
Customer Service Reply: We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Steve Steve
Mr
Mr 3 Mr 3
Great price, first time I used it the wheels collapsed, it's a very heavy machine, it needs better wheels. I'll have to go and buy some aftermarket industrial wheels.
0 people found this helpful
Customer Service Reply: Thank you for your feedback. We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
tom tom
ovner
The machine arrived on time, and everything was included. Assembly was easy. We normally use RIDGID machines, and compared to them, this machine felt quite clumsy. We also noticed that the cable was very soft and would tangle under even small pressure.
0 people found this helpful
Customer Service Reply: We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Jason Jason
Toilet auger
Kinda difficult to put together had to push by hand witch wasn't what it said it would be like.
0 people found this helpful
Customer Service Reply: Dear Valued customer, We are truly sorry that you encountered issues while using the product,we apologize for failing to provide you with a smooth experience of its functions. Please refer to the existing product manual on the product detail page and the online usage tutorials first. Rest assured, if these resources do not resolve your problem, we have created a ticket to follow up on this issue for you.Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messDear Valued customer, We are truly sorry that you encountered issues while using the product,we apologize for failing to provide you with a smooth experience of its functions. Please refer to the existing product manual on the product detail page and the online usage tutorials first. Rest assured, if these resources do not resolve your problem, we have created a ticket to follow up on this issue for you.Our customer support team will contact
thomas Black thomas Black
Business owner
Two things that concern me One the 100 foot cable Had a few small kinks in it. The basket is not big enough for a 100 foot of 1/2 inch cable. Would I recommend this machine Maybe if it had a bigger basket yes ,but Their engineers or whoever assembled this should have known better I work for Roto Rooter at one time I own my own drain cleaning business so I should know that basket is too small for 100 foot cable It barely fits in there. The problem with getting stuff from overseas is they never fully Describe the entire item and you can't ever get a hold of them. So unless somebody calls me next time I won't be getting anymore drain cleaning equipment from them I need to make sure the basket is the right size. Good luck if you buy this?
0 people found this helpful
Customer Service Reply: Dear valued customer, We sincerely apologize for the inconvenience this has caused you.We’ve received your ticket and maintained communication about this issue. We’re currently requesting detailed info via email to resolve it and await your response. Rest assured we’ll follow up until fully resolved,please monitor ticket replies and email alerts.
Dion Dion
Buyer
I don’t received full pocket figment missed around part with teeth’s how can I have?
0 people found this helpful
Customer Service Reply: Dear Valued Customer,We’re really sorry to hear that some items were missing from your order, that’s definitely not the experience we want for you.We have created a ticket and reach out to you shortly to confirm the details. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Thomas Manning Thomas Manning
1 week & machine broke, thought a couple of years
1 week & machine broke, thought a couple of years 2
Look i need a replacement bladder & its been a week of going back & forth with you, whats the point of paying for warranty, when the phone number is always busy busy, left on hold & then i saw facebook group, getting anything done through warranty is like pulling teeth with vevor. I got my part from EBAY, I WILL NOT BUY ANYTHING from VEVOR & will not buy anything from this company again & leave review of nightmare with this COMPANY
1 people found this helpful
Customer Service Reply: Dear valued customer, We're truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously. We'll immediately pass your concerns to our customer service and after-sales teams to drive improvements. Please note that we have received your ticket raised earlier and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
David Fischer David Fischer
Plumber
Buyers Beware! When i ordered this machine on the online site I thought I was ordering what was pictured beside the description and price. I received a completely different one. I contacted the company in which you absolutely can not speak to an actual person and was given the run around which I finally got tired of and gave up. So I am stuck with something I didn’t order. I run a business and any reputable business person knows that is not the way to do business. I guess it’s Vevors strategy. Bait and switch and stick you with it. Apparently they are big enough to operate this way. I won’t purchase from Vevor again.
1 people found this helpful
Customer Service Reply: We sincerely apologize for the inconvenience you experienced with the delivery. We have reported this issue to our logistics partner so they can work on improving the process.In the meantime, we have created a support ticket for you. Our customer service team will contact you by email and keep you updated until the matter is fully resolved. Please check your inbox for our messages.

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