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VEVOR Infrared Heater, 2000W Remote Control Electric Space Heater, Patio Heater w/ 3 Speeds & Timer & Tip-Over Protection, Outdoor/Outdoor for Bedroom,Studio,Porch,Dining Room,Studio, Stand

Customer Reviews for VEVOR Infrared Heater, 2000W Remote Control Electric Space Heater, Patio Heater w/ 3 Speeds & Timer & Tip-Over Protection, Outdoor/Outdoor for Bedroom,Studio,Porch,Dining Room,Studio, Stand

Tower Type 2 kW

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139 Reviews
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Tim carrier Tim carrier
Unsafe heater
I stopped using it. The controller button got so hot it started to melt.
0 people found this helpful
Customer Service Reply: We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Rick Lapointe Rick Lapointe
Junk
Plugged it in, it ran 5 minutes and went out. Looks like the glass tube holding the element was broken. The box and packaging was mint. Pretty fragile tube I would think. Will be returning it
1 people found this helpful
Customer Service Reply: Dear Valued Customer,We’re sorry to hear that you experienced an issue with the product. We’re glad to see that the matter was resolved promptly through our email communication. If you have any further questions or concerns, please don’t hesitate to reach out to us again.Thank you for sharing your feedback, we truly appreciate the time you took to let us know, as it helps us continue improving our products and services.
Derrick Jackson Derrick Jackson
Mr
Stopped working shortly after getting
0 people found this helpful
Customer Service Reply: Hello! We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Julie Tapian Julie Tapian
Does not work very well
This heater I bought it to warm up a little bit my small and personal room, it takes a long time to warm up the space but also the one I got came defective, after a certain time(about an hour) it turns off by itself, I am working on trying to send it back because I’d like my refund
0 people found this helpful
Customer Service Reply: "Hello, We’re sorry to hear about your experience, and we truly value your feedback. A support ticket has been created so our customer service team can follow up with you directly. They will reach out via email and keep you updated until the issue is fully resolved. Please check your inbox for our messages. Thank you for giving us the chance to make things right."
Steve Steve
Not good
Works fine for around 30 mins, then cuts out and won't work again for at least an hour + very disappointing Vevor was always about good quality at good pricing, this product unfortunately falls short.
0 people found this helpful
Customer Service Reply: Hi, so sorry to hear our product gave you trouble,we totally get how frustrating a malfunction mid-use can be. We wanna get this sorted for you fast! We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Jeff Jeff
P.O.S.
Purchased to use in an RV. Item received only had 2 heat settings and no remote. Plugged in to use for further disappointment. Heater would run for about 5 minutes and shut down. Contacted Vevor, who said they would replace with Item ordered. They sent the same incorrect heater received initially. Furthermore, they refused to send a shipping label to return the incorrect piece of junk, rather insisted I waste my time locating a recycler for drop off. Terrible product and worse customer service.
0 people found this helpful
Customer Service Reply: Dear valued customer, Thank you for sharing your concerns. We’re sorry for any inconvenience this has brought. For more help, please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there for any unresolved issues, and our after-sales team will work to resolve things quickly. We appreciate your understanding.
Tom Tom
heater sadness
It's works when it works. The heater will turn on for 10 minutes and shut off and you can't turn it back on until it cools down. not good when your cold and want some heat
0 people found this helpful
Customer Service Reply: "Hello, We’re sorry to hear about your experience, and we truly value your feedback. A support ticket has been created so our customer service team can follow up with you directly. They will reach out via email and keep you updated until the issue is fully resolved. Please check your inbox for our messages. Thank you for giving us the chance to make things right."
Roy Roy
Mr.
I received Vevor's vertical standing infrared heater in about 10 days from placing the order. That was the most positive aspect of my order. Right out of the box the heater continually and seemingly randomly shut itself off and would not turn on again until the heater completely cooled off. Obviously, this heater had a high temperature shut-off issue. To make matters worse, the switch which is located on the top of the heater became so hot that the plastic base of the switch melted and would no longer turn the heater on or off but simply turned 360 degrees. This necessitated unpluging and pluging in again to start and stop the heater. Besides being annoying, the heater is obviously very dangerous. I contacted Vevor and, although it took way too long (nearly 2 weeks), they did issue a full refund. In short, I strongly recommend anyone considering this type of heater to look elsewhere.
1 people found this helpful
Customer Service Reply: Thank you for sharing your feedback. If there’s anything further you need or if you have any additional questions, please feel free to reach out. We’re always here to help and want to ensure that everything is to your satisfaction.Please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there,and our customer support team will contact you via email and provide updates until the problem is solved.We appreciate your understanding.
Israel Martinez Israel Martinez
Electrician
Stop working a year later , but was really only used a handful of times. Not power on with switch or remote control. So disappointed.
0 people found this helpful
Customer Service Reply: Dear valued customer,Thank you for your feedback. We’re very sorry to hear about the difficulties you faced with the product.For more help, please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there for any unresolved issues, and our customer support team will contact you via email and provide updates until the problem is solved.We appreciate your understanding.

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