Positive: Good value for money. Assembly instructions were all there and once understood it was easy enough to assemble. Engraves well but to date I have failed to manage cutting 2mm wood. Customer sevice respond within 24 hours but don't always answere the question. They refer you to the manual. Alway polite and reassuring.
Negative: For me, new to laser cutting, I find the software manual does not give adequate explanation to the various settings. When I look for help I am directed to the manual. The Hardware manual also needs a bit more clarity.
Overall: I like the product and will persist until I master it.