Customer Reviews for VEVOR Mechanical Keyless Entry Door Lock, 2.0 Code Upgrade, 4-7 Digits Code, Double-Sided Push Button Combination Keypad Door Lock with Pull Handle, Auto Locking, for Garden Gates, Indoor or Outdoor

I bought these looks for my 6 year old son with non verbal autism who is a major flight risk. The locks worked great and are the only thing that keeps him safe but I would love to be able to have them replaced since it has not even been 1 year.

I had a lot of hope for this lock since it had all the features I wanted. Unfortunately there is a design flaw that ultimately led me to return the product. The hole (on the back) where you turn the lock handle direction is small and if you use a common screwdriver bit it damages the ridges used by the flat bar. I cannot find such narrow bit that would work. This seems like a specialized tool that vevor should provide, or redesign the hole. More troubling though is the endless back and forth with the support team who promised me that 'engineering' would research and get back to me. Twice I had to contact support to find out a status. 'Engineering' never provided any response. Support didn't want to provide me a refund. Eventually I just sent the product back and asked my bank to refund me on my credit card. Cost me $20 to send it back since it was a bit heavy. Vevor did not reimburse. Sorry, this is way too much trouble for me to with this merchant in the future.

Wasted 2 hours on installing this thing. Definitely need to make installation user friendly. Very outdated approach to the mechanics, it’s 2025.

Installation is not easy because of the flat bar for actuating the lock. The instructions are sorely lacking in this regard. One end of the bar has two "dimples" which must go into the combination side of the lock. There are 2 different lengths provide. I found that neither one worked for a 3.5" install and the longer one had to be cut. I cut it too short and did not have a working one because I inserted it the wrong way around. I ordered a replacement unit rather than try to get the part from tech support. Good thing I did too because the original one would not stay open fully, but "rebounded" about .5 inch not allowing the gate to close fully. However once I replaced the combo side3 of the lock with the new unit, it worked. I also rebuild my gate with 2x6s laid with the 1.5" side to mount the lock so that was room for the mechanism without having to add a block.

Purchased these a little over 12 months ago, coatings coming off, one handle has fallen off rendering them unusable, these i installed on front exterior gate as security, unfortunate as would do the job if bit more robust and lasted longer for the price

This lock broke within a few months. The challenge then became how to remove it. This can only be done from the inside. I had the lock on a door that is at a height with no other access. I had to climb across a very narrow ledge to break into a window. Not a great design, and quite cheaply made.

The lock is SILVER color. The plate supplied on which it is mounted on the door is BLACK. When installed it looks very ugly. The buyer at VEVOR should be cognizant of this and make sure the manufacturer supplies a matching color plate. I took photos and wanted to upload these but that does not seem to work also. OVERALL - a not very happy experience

Not recommended , I purchased 2 of these gate locks 1 of which the numbers have no resistance already making it so the gate is permanently locked

The lock was damaged, so I'm going to return it

This door lock has problem with solid studs. The screws provided are not suit for 35mm thickness door. I try to fix this problem with this company , but it takes really time and doesn't work.