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VEVOR Safe Box, 0.048 m³ Money Safe with Fingerprint Lock and Digital Keypad, Fireproof Home Safes with A Removable Shelf, Wall-Mounted Security Safe for Cash, Watch, Passport, Document, Black

Customer Reviews for VEVOR Safe Box, 0.048 m³ Money Safe with Fingerprint Lock and Digital Keypad, Fireproof Home Safes with A Removable Shelf, Wall-Mounted Security Safe for Cash, Watch, Passport, Document, Black

Digital Code + Key + Fingerprint 48 L

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laurent laurent
LL
Digital Code + Key + Fingerprint 60 L
LL 1
Safe purchased online and quickly delivered. Package was in good condition. However impossible to open the door of the safe. The left side was completely bended and it prevented to open the door. See picture. Considering that package has not been damaged I assume that Vevor dispatched a safe with default.... I have contacted the client service who promissed a quick answer / solution (within 48 hours) and it's been 7 days and no answer. I just requested an exchange of the safe asap. So far waiting but already desapointed with the service.
0 people found this helpful
Customer Service Reply: We have received your ticket regarding this issue. Our customer support team will follow up on your problem within 24 hours and continue assisting until all your needs are resolved. Please keep an eye on the ticket responses and email notifications.
Corous Corous
Produit endommagé
Digital Code + Key + Fingerprint 62 L
Produit endommagé  1 Produit endommagé  1 Produit endommagé  1
Bonjour, Je suis extrêmement mécontent de la situation actuelle ainsi que de votre attitude envers le client. J’ai passé commande et effectué le paiement en totalité. Le colis a été livré avec un emballage extérieur intact, sans aucun signe de dommage. Cependant, après ouverture, j’ai constaté que le produit (coffre-fort) était endommagé, tant à l’extérieur qu’à l’intérieur. Par ailleurs, vous continuez à me demander des photos de l’emballage. Je vous prie de m’expliquer quelles photos je suis censé fournir, étant donné que l’emballage était parfaitement intact et ne présentait aucun problème apparent à la réception. De plus, je suis surpris par votre demande de renvoyer le produit à mes frais via PayPal. Le coût du retour dépasse la valeur du produit lui-même, ce qui est injuste et inacceptable, compte tenu du fait que j’ai reçu un article déjà endommagé. Je vous demande de bien vouloir proposer une solution raisonnable à cette situation : — soit fournir une étiquette de retour gratuite, — soit procéder à un remboursement sans retour du produit, — soit proposer une autre forme de compensation Cordialement, Corous Serge
2 people found this helpful
Customer Service Reply: Nous avons créé un ticket pour vous permettre de suivre ce problème. Notre équipe d'assistance client vous contactera par e-mail et vous tiendra informé(e) jusqu'à la résolution du problème. Veuillez consulter régulièrement votre boîte de réception.
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Guillaume Guillaume
À fuir
Digital Code + Key + Fingerprint 62 L
À fuir 1 À fuir 1 À fuir 1
J'ai récemment acheté ce coffre mais un défaut d'alignement empêche l'ouverture de la porte, je l'ai reçu tel que sur les images avec la peinture qui cloque Le SAV me balade depuis plusieurs semaines, refusant le remplacement ou remboursement
0 people found this helpful
Customer Service Reply: Nous avons bien reçu votre demande concernant ce problème et restons en contact permanent avec vous à ce sujet. Nous vous avons proposé une solution par e-mail et attendons votre retour. Soyez assuré(e) que nous continuerons à assurer un suivi jusqu'à la résolution complète du problème. Veuillez consulter régulièrement les réponses à votre demande et les alertes par e-mail.
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Dave Garcia Dave Garcia
Mr
Digital Code + Key + Fingerprint 60 L
Mr 1
Please everyone never buy from vevor they won't refund or accept return. I received a damaged product safe box like this and they are offering $35 to get repaired? The door is not opening and arrived dameged on one side. This company is a joke.
0 people found this helpful
Customer Service Reply: Hello! We have noticed that the issue you reported has been resolved through email communication. We are pleased that your problem was addressed promptly. If you have any further inquiries, please feel free to contact us again.
MIGUEL ANGEL MIGUEL ANGEL
LA CALIDAD MUY JUSTA MUY BASICA Y EBDEBLE
Digital Code + Key + Fingerprint 60 L
ES MUY BASICA COMO CAJA FUERTE NO SE VE NADA ROBUSTA NO CONTESTAN NOM REPETIRE TERNDRE QUE PEDIR OA OTRO PROVEEDOR MAS ROBUSTA
0 people found this helpful
Customer Service Reply: Hemos creado un ticket para que pueda dar seguimiento a este problema. Nuestro equipo de atención al cliente se pondrá en contacto con usted por correo electrónico y le proporcionará actualizaciones hasta que se resuelva el problema. Por favor, revise su bandeja de entrada lo antes posible para ver nuestros mensajes.
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Jeremy Jeremy
Safe
Digital Code + Key + Fingerprint 62 L
Never received it in the mail but vevor gave my money back after 30 days. The 3 year warranty is paid for i Never got back.
0 people found this helpful
Customer Service Reply: Dear valued customer,We sincerely apologize for the unsatisfactory logistics experience you encountered.We have noted this issue and will feed it back to our logistics partner to optimize the delivery process. If there’s anything further you need or if you have any additional questions, please feel free to reach out. We’re always here to help and want to ensure that everything is to your satisfaction.Please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there,and our customer support team will contact you via email and provide updates until the problem is solved. We appreciate your understanding.
Anthony Anthony
Safe box
Digital Code + Key + Fingerprint 22 L
How am I suppose to review something I have not received yet????????????
0 people found this helpful
Customer Service Reply: We have noticed that the issue you reported has been resolved through email communication. We are pleased that your problem was addressed promptly. If you have any further inquiries, please feel free to contact us again.
Robert Robert
Lost
Digital Code + Key + Fingerprint 22 L
Haven''t got it yet!!!!
0 people found this helpful
Customer Service Reply: We have received your ticket regarding this issue. Our customer support team will follow up on your problem within 24 hours and continue assisting until all your needs are resolved. Please keep an eye on the ticket responses and email notifications.
Iasar sinan Iasar sinan
Seif
Digital Code + Key 51 L
Am primit seiful Blocat cu accesoriile în seif si nu îl pot deschide de 6 luni tot încerc sa casesca o soluție pentru deschidere seif si nu ma ajutat de loc
0 people found this helpful
Customer Service Reply: Am primit tichetul dumneavoastră cu privire la această problemă. Echipa noastră de asistență clienți va răspunde la problema dumneavoastră în termen de 24 de ore și va continua să vă asiste până când toate nevoile dumneavoastră vor fi rezolvate. Vă rugăm să fiți cu ochii pe răspunsurile la tichete și notificările prin e-mail.
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Alexandra Smadja Alexandra Smadja
Vevor safe
Digital Code + Key + Fingerprint 62 L
I didn’t received product yet. Why you ask me about review?
0 people found this helpful
Customer Service Reply: We sincerely apologize for the unsatisfactory logistics experience you encountered. We have noted this issue and will feed it back to our logistics partner to optimize the delivery process. Thank you for your feedback, which helps us improve our services. We will provide an update regarding your issue via email; please be so kind as to check your inbox for further correspondence.

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