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VEVOR Sewer Camera, 165 ft/50m, Self-Leveling Drain Camera with 10.1" Touchscreen, 512Hz Transmitter & Distance Counter, IP67 Snake Plumbing Camera with Lights-12 LED, 32GB Card for Duct Pipe

Customer Reviews for VEVOR Sewer Camera, 165 ft/50m, Self-Leveling Drain Camera with 10.1" Touchscreen, 512Hz Transmitter & Distance Counter, IP67 Snake Plumbing Camera with Lights-12 LED, 32GB Card for Duct Pipe

50M 512Hz Transmitter-Distance Counter 256.5mm Screen

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Drew Drew
President
Camera worked for all of ten minutes. Customer support is horrible. 2 days to get a response. Not recommended at all to deal with Vevor.
0 people found this helpful
Customer Service Reply: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
John John
Dont purchase
The camera head light broke after 2 uses. I purchased the camaera 3 months ago. The last 3 months I have been emailling to get a replacement part. Vevor does not have any way to discuss warranty with an actual person. So if something goes wrong you are wasting your time. Do not buy this product. Very bad customer service.
0 people found this helpful
Customer Service Reply: Dear valued customer, We're truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously. We'll immediately pass your concerns to our customer service and after-sales teams to drive improvements. Please note that we have received your ticket raised earlier and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
Layton Layton
Owner
Camera worked a couple times now screen is just black and not having any luck returning just getting a ton of emails likely there just wasting time till it’s too late to return it. DO NOT PURCHASE ONE
1 people found this helpful
Customer Service Reply: We have received your ticket regarding this issue and have been in continuous communication with you about it. We have provided a solution to you via email and are now awaiting your feedback. Please rest assured that we will keep following up until the problem is fully resolved. Kindly monitor the ticket responses and email alerts.
RR RR
As long as you never need a replacement battery...awful customer service
Excellent camera till the battery dies and you need to replace it. Customer service sends you round and round and requires a video and pictures showing the battery is dead before they can tell you whether if you can get a replacement battery. I sent the video and they said they forwarded my question to a special team and should hear back within 48 hours. It has been several days and still no response. In the meantime, I have to keep replying to system generated emails otherwise the system will mark the issue as resolved. This is terrible customer service. I had a good run with Vevor tools and that's because I never had to deal with their customer service.
0 people found this helpful
Customer Service Reply: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
Jerry Summerlin Jerry Summerlin
Owner
Your tech support told me that they were sending me a replacement camera I'm sitting here with $1,000 sewer camera that has a camera that won't work. I can't use this.I need a replacement camera ASAP. I also purchased your 3-year warranty.
0 people found this helpful
Customer Service Reply: We have received your ticket regarding this issue. Our customer support team will follow up on your problem within 24 hours and continue assisting until all your needs are resolved. Please keep an eye on the ticket responses and email notifications.
Renáta Renáta
Mohács
30M Cable Length Markings Self-Leveling
Figyelem Átverés !!!!! Nincs garancia nem lehet utolérni a vevor céget hibás termékeket küldenek
0 people found this helpful
Customer Service Reply: Megkaptuk a problémával kapcsolatos jegyét. Ügyfélszolgálati csapatunk 24 órán belül válaszol a problémájára, és addig segít, amíg minden igénye megoldódik. Kérjük, figyelje a jegyekre adott válaszokat és az e-mail értesítéseket.
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Scott Schult Scott Schult
Owner
Used one time and cable broke while inserting it into a drain pipe Contacted vevor got no response
0 people found this helpful
Customer Service Reply: Hello! We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Ahmad Karim Ahmad Karim
Agent
Very poor service and quality
0 people found this helpful
Customer Service Reply: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
Julien Teichmann Julien Teichmann
Owner
I bought the sewer scope as an upgrade and unfortunately the light never worked. It's been a month without a solution from vevor. I bought a insurance with it. Very frustrating experience I wouldn't recommend Vevor or the sewer scope.
0 people found this helpful
Customer Service Reply: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
David David
Owner
I was very disappointed in the quality of the camera quality this has. The lighting in the camera is not very bright and pictures are not as good as your other camera you sell
0 people found this helpful
Customer Service Reply: Hello, We’re sorry to hear about your experience, and we truly value your feedback. A support ticket has been created so our customer service team can follow up with you directly. They will reach out via email and keep you updated until the issue is fully resolved. Please check your inbox for our messages. Thank you for giving us the chance to make things right.

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