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VEVOR Sliding Gate Opener, 1800 KG 5 m, Automatic Sliding Gate with 4 Remote Controllers & APP Control, Electric Rolling Driveway Slide Gate Motor, Complete Gate Operator Hardware Security System Kit

Customer Reviews for VEVOR Sliding Gate Opener, 1800 KG 5 m, Automatic Sliding Gate with 4 Remote Controllers & APP Control, Electric Rolling Driveway Slide Gate Motor, Complete Gate Operator Hardware Security System Kit

750 W 5 m
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Customer Reviews

4 Out of 5
Based on 210 reviews
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josue Hernandez josue Hernandez
Pesimo servicio de garantía
Pesimo servicio de garantía 1
Compre estos motores hace pocos meses y ya uno no funciona, llevo una semana tratando de hacer valer la protección de garantía que pague y no encuentro solución ni respuesta, me siento frustrado, no creo que vuelva a comprar con esta tienda
1 people found this helpful
Customer Service Reply: Le pedimos sinceras disculpas por los inconvenientes que esto le haya causado. Hemos recibido su solicitud y hemos mantenido una comunicación constante con usted respecto a este asunto. Tenga la seguridad de que estamos dando un seguimiento detallado al caso y le informaremos sobre la solución a la mayor brevedad posible. Mientras tanto, le rogamos que esté atento a las respuestas de la solicitud y a las alertas por correo electrónico para conocer las novedades.
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Ha*** Ha***
DO NOT BUY IT
Do not buy this thing! I have literally had so much issues since i purchased it. And today, less than 3 months or so, it just stopped working. This unit chooses when to work and when to not. It's been sooooooooo annoying. Hate that i wasted so much money on this thing.
0 people found this helpful
Customer Service Reply: We sincerely apologize for the inconvenience this has caused you.We’ve received your ticket and maintained communication about this issue. We’re currently requesting detailed info via email to resolve it and await your response. Rest assured we’ll follow up until fully resolved,please monitor ticket replies and email alerts.
Havefaith88 Havefaith88
This thing is a PAIN!!! Might be my model but have had issue every day
Had it installed. Electrician ran the wires. Have had so much issue with this thing 😭😭😭😭
0 people found this helpful
Customer Service Reply: Dear Valued Customer,we appreciate you sharing your shopping experience with us.We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Bruno Leblanc Bruno Leblanc
Une mise en oeuvre laborieuse
750 W 5 m
La mise en oeuvre était laborieuse car la documentation fournie ne correspondait pas à la version de la carte mère du moteur. Donc des galères à paramétrer le système.
0 people found this helpful
Customer Service Reply: Nous avons créé un ticket pour vous permettre de suivre ce problème. Notre équipe d'assistance client vous contactera par e-mail et vous tiendra informé(e) jusqu'à la résolution du problème. Veuillez consulter régulièrement votre boîte de réception.
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Mrued Mrued
Herr
750 W 5 m
Leider sehr laut, rasselt extrem entweder ist was kaputt oder der Motor ist schlecht verarbeitet
0 people found this helpful
Customer Service Reply: Wir entschuldigen uns aufrichtig für die Unannehmlichkeiten, die Ihnen durch unser Produkt entstanden sind. Wir verstehen Ihren Ärger, der durch eine Fehlfunktion während der Nutzung entstehen kann. Wir werden uns umgehend um die Behebung des Problems kümmern. Sie erhalten von uns ein Update zu Ihrem Anliegen per E-Mail. Bitte prüfen Sie regelmäßig Ihren Posteingang.
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JEAN LOUIS JEAN LOUIS
,,,
750 W 5 m
pouquoi ni a il pas de notice en francais on y comprend rien
0 people found this helpful
Customer Service Reply: Nous vous enverrons des informations concernant votre facture par e-mail ; veuillez consulter votre boîte de réception pour toute correspondance ultérieure.
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tsmithnaz tsmithnaz
Electric Gate User
Electric Gate User 3
It's hits of miss. Some units work great, and some do not. This one does not. I'm asking for a replacement or refund on this one. I am unable to send the images or the video of the gate opener in this section. I can email to you if you like. ````````
2 people found this helpful
Customer Service Reply: Dear Valued Customer,We’re sorry to hear that you experienced an issue with the product. We’re glad to see that the matter was resolved promptly through our email communication. If you have any further questions or concerns, please don’t hesitate to reach out to us again.Thank you for sharing your feedback, we truly appreciate the time you took to let us know, as it helps us continue improving our products and services.
Kim Kim
Reasonable
A little overpriced, the items are made from cheap materials. Couldn't get the app/wireless to work. Even with new batteries remotes aren't the best, takes 2/3 attempts before gate opens more often then not.
0 people found this helpful
Customer Service Reply: We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Lynda Lynda
Pedido no entregado y no contacto
750 W 5 m
El pedido no fue entregado, me regresaron el dinero, pero no hay empresa de transporte a la que se pueda llamar, como lo había comprado con promoción la segunda vez que lo compre ya no me aplicaron el descuento y tampoco llegó, no informan que empresa de transporte es ni teléfono para contactar
0 people found this helpful
Customer Service Reply: Hemos notado que el problema que reportó se resolvió mediante comunicación por correo electrónico. Nos complace que su problema se haya atendido con prontitud. Si tiene alguna otra consulta, no dude en contactarnos nuevamente. Asimismo, le pedimos disculpas por la experiencia logística insatisfactoria que tuvo. Hemos tomado nota de este problema y lo comunicaremos a nuestro socio logístico para optimizar el proceso de entrega. Gracias por sus comentarios, que nos ayudan a mejorar nuestros servicios.
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Manuel Manuel
Motor defectuoso
750 W 5 m
El motor no detecta el sensor/imán inferior del motor. Estoy intentando ponerme en contacto con él servicio técnico y de momento la atención es pésima.. llevo 6 días esperando respuesta (supuestamente atienden en menos de 48h) la puerta se pasa al no detectar el iman inferior.
0 people found this helpful
Customer Service Reply: Hemos recibido su solicitud de soporte sobre este problema. Nuestro equipo de atención al cliente le dará seguimiento en un plazo de 24 horas y continuará ayudándole hasta que se resuelva por completo. Por favor, esté atento a las respuestas a su solicitud y a las notificaciones por correo electrónico.
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