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VEVOR Sliding Gate Opener, 1800 KG 5 m, Automatic Sliding Gate with 4 Remote Controllers & APP Control, Electric Rolling Driveway Slide Gate Motor, Complete Gate Operator Hardware Security System Kit

Customer Reviews for VEVOR Sliding Gate Opener, 1800 KG 5 m, Automatic Sliding Gate with 4 Remote Controllers & APP Control, Electric Rolling Driveway Slide Gate Motor, Complete Gate Operator Hardware Security System Kit

750 W 5 m
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Customer Reviews

4 Out of 5
Based on 210 reviews
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Nick Nick
Installer
Please do not use Vevor products. I purchased an expensive 1 hp gate motor, and after 1 1/2 years in is no longer functioning. Tried to get some help from Vevor and they decided to take my money and run!! I knew I was out of warranty all I wanted was some tech support with the possibility of buying parts from them, but No they brushed me off and threw me in the gutter. DO NOT BUY FROM THIS COMPANY YOU WILL REGRET IT !!
2 people found this helpful
Customer Service Reply: Hello! We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Chris Chris
Supervisor
VEVOR uses a company called OnTrac to deliver things. This company obviously has a lot of theives working for them. Just look at their reviews. They say they deliver something and never do. You first clue will be no photo showing package delivered. VEVOR will then stand behind them and participate in stealing your money without delivering your goods. II had actually sue these people to get any reaction. Do not waste your hard earned money with VEVOR and most importantly do not ever use on trac.
0 people found this helpful
Customer Service Reply: We sincerely apologize that you haven’t received your package yet.We have created a ticket for you to follow up on this issue. We will immediately verify the delivery status with our logistics team and update you via email/ticket as soon as we have information. Thank you for your patience while we resolve this.
Gerald Deatherage Gerald Deatherage
User
Will open gate,won't close.Iv'e used these for 30 years. Can't contact vevor for replacement. Will have to eat the cost.
0 people found this helpful
Customer Service Reply: Dear valued customer, Thank you for sharing your concerns. We’re sorry for any inconvenience this has brought. For more help, please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there for any unresolved issues, and our after-sales team will work to resolve things quickly. We appreciate your understanding.
I never received this product from the supplier. I never received this product from the supplier.
NEVER RECEIVED THE PRODUCT
I never received this product. I have asked Vevor repeatedly to refund my money and they want me to send ina form that they send to me that I cannot downloan. It does not print out. Please get back to me asap.
0 people found this helpful
Customer Service Reply: Hello! We sincerely apologize that you haven’t received your package yet. We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Ariel Gutierrez Ariel Gutierrez
Boss
Worst customer service, misleading consumer missing parts. It’s been a month and still waiting for the missing parts. Will never recommend will never buy from you guys. I put one star cause it makes you and not you will deserve zero.
0 people found this helpful
Customer Service Reply: We have received your ticket regarding this issue and have been in continuous communication with you about it. We have provided a solution to you via email . Please rest assured that we will keep following up until the problem is fully resolved. Kindly monitor the ticket responses and email alerts.
Daniel Daniel
Gate opener
Haven’t had it for a year yet and it took a crap checked fuse and my gate is only 850 pounds and nothing works
0 people found this helpful
Customer Service Reply: Dear valued customer, Thanks for letting us know your concerns. We apologize for any inconvenience this has created. For further help, visit our online "Contact Us" page, found in the bottom navigation bar. Submit a ticket there for unresolved matters, and our after-sales team will assist promptly. Thank you for your patience.
Adray Prieto Adray Prieto
Owner
Lo puse y no duró dos meses trabajando. El motor se quemó y la puerta no pesa ni 1900 lbr. Es una lastima. Le tenía mucha fé a esta marca.
0 people found this helpful
Customer Service Reply: Dear valued customer,thank you for bringing your concerns to our attention. We genuinely apologize for any inconvenience or frustration you may have experienced. Your satisfaction is our top priority, and we are committed to resolving this issue to your complete satisfaction.To assist you further, we recommend visiting our "Contact Us" page on our website, where you can reach out to our dedicated after-sales team.
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