Customer Reviews for VEVOR Storage Shelves, 2400 lbs, 4 Tier Heavy Duty Garage Shelving, 20" D x 40" W x 60" H Adjustable Metal Shelves for Industrial Shelving Unit Utility Shelf, for Kitchen, Warehouse, Basement, Black

I’ve bought several and the shelves once assembled are great. I had a box miss one of the vertical support connectors and one of the vertical uprights was the wrong size. Trying to resolve this simple issue through customer service is the hardest most frustrating thing. We can catch rockets that launch satellites into space on floating docks and robotic arms but can’t ship replacement parts within 2 weeks. And as of this review I’m still waiting. There is a reason why these are so cheap. Buy from a local store that can take the return and exchange. This is a nightmare

When I received the item, I opened the box and started putting the shelves together. During this I noticed I had not received one of the upright post. Filled a ticket and was informed they could not get one out from China warehouse cause it was their holiday and wouldn't be open for another three weeks. I went ahead and ordered another set and was no issues. Good quality and decent shipping time. But the upright post from the original order never arrived. I received a message that they could refund $25 and I could try and locate one locally. I'm a business owner and do not have time to be trying to find a simple piece that should have been able to be handled getting me one easily.

This is the third shelf in arrow that has arrived damaged. I was majorly damaged and still shipped out with old tape and a patch on the box.

Abysmal customer service. Your staff left out one leg of my 5 storage racks. I have sent numerous emails, pictures with no resolution. I will never buy a Vevor product again. Rocco

Can’t use they didn’t send a part to build top shelf 😡