The item itself was frustrating as it didn't produce a properly crimped button. (1 in 5 turned out properly-if that). This lead to a lot of wasted material, time, and especially disappointment when it was a handmade drawing that didn't get properly turned into a button. Often the top coating would fall off completely or sections around would be sticking out.While the press is extremely heavy and feels like it should work, something was definitely wrong with my original button press that I ordered. It seemed out of alignment regardless of how many times it was taken apart and put back together.The product itself I wound rate lower unfortunately, but their customer service I would give 5 stars. They were prompt and very helpful at trying to solve what the issue was and ended up resending the product. I have not used the new one enough to see if the same issues arise as before, but I'm hoping it was just an issue with the original. As I use the new one more I'll be happy to update if it works consistently.It comes with 500 pieces to make buttons, a suggestion would be to have metal backs as well as they are currently backed with plastic and do feel flimsy.I appreciate the customer service of this company, but am weary of the detail being put Into the assembly of the press.