There is no support from VEVOR. The number they have provided in their homepage, don't answer at all. I have tried several times during their working hours, but a record says always " There is no support at the moment, contact later".
When I also use "Online chat", there is a machine who is answering and repeating the same thing. After 10 times communication still I didn't get my answer.
Customer Service Reply:
Dear valued customer, thank you for bringing your concerns to our attention. We genuinely apologize for any inconvenience or frustration you may have experienced. To assist you further, we recommend visiting our "Contact Us" page on our website, where you can reach out to our dedicated after-sales team.
https://eur.vevor.com/pages/contact-us