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VEVOR 9U 4 Post Open Frame Server Rack Network Enclosure 58.4-101.6 cm Adjustable Depth

Customer Reviews for VEVOR 9U 4 Post Open Frame Server Rack Network Enclosure 58.4-101.6 cm Adjustable Depth

9 U With Wheels

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JD JD
Owner
9 U With Wheels
Will buy from them from now on and try and skip Amazon and other because I love the quality I get from Vevor
0 people found this helpful
themurv themurv
great
9 U With Wheels
Great quality, would recommend
0 people found this helpful
Joe Joe
Muy fuerte y solido
9 U With Wheels
Muy buen material y aguanta mucho peso, viene con algunas partes ya armadas. Se necesita fuerza or herramienta eléctrica para terminar de armar. Las ruedas son buenas pero no para mucho peso. Lo más importante la calidad del material.
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Omar Omar
Herr
9 U With Wheels
Produkt ist gut, aber die Lieferung mit GLS war schlecht.
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Paul Paul
Mr
9 U With Wheels
This was quite easy to assemble. It's strong. The wheels are good for normal floors/carpets. I swapped for larger wheels and a wood bottom to close it in. The trays have the front lip going upwards, so it blocks some devices. I tried to put the tray upside down but it blocked too many screw holes. A+ product. A+ support.
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Brent Brent
good for the price, but was defective
9 U With Wheels
good for the price, but was defective 2 good for the price, but was defective 2 good for the price, but was defective 2
Seemed like a good purchase for the price, but after assembling 99% of the rack (which was no easy feat due to the limited and vague instructions), the last threading on the base was defective and the caster would not screw into the base. I contacted customer service and they were supposed to send me a new part (which was semi-frustrating as I would have to disassemble half of the rack to reinstall), but apparently the replacement part got lost in shipping. Customer service informed me and opted to refund me $20 so that I could go somewhere locally and find a part for it. Unfortunately I don’t have the time or desire to put in the extra effort, so now I have a $25 rack that is missing a caster on one side…I will say that customer service was prompt and responsive, but wish they would have just sent me a new item instead of partially refunding me and leaving me to my own devices with an non-functioning product.
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Customer Service Reply: Thank you so much for taking the time to share your feedback. We’re very sorry to hear about the trouble you had with the assembly and the defective threading on the base , that’s certainly not the experience we want for our customers. We truly appreciate your patience while our team worked to resolve the issue and understand how frustrating it must have been when the replacement part was delayed in shipping. While we’re glad to hear our customer service team was responsive, we completely understand your disappointment that the situation wasn’t fully resolved. We’ll make sure to share your comments with our team so we can improve our process for handling replacement parts and ensure a smoother experience in the future. If there’s still anything we can do to make this right, please don’t hesitate to reach out ,we’d be happy to help.
Navaneeth Navaneeth
Missing parts and slow support
9 U With Wheels
I received the item on time and was eager to assemble it. That’s when figured nuts and bolts are missing. Without washing any time I tried to contact support and surprised to know that there is no phone support and then created a ticket and ticket support response needs 48 hours and every time I was asked to send pictures of the product and package. I did all still no resolution.. the vevor support process is not up to the mark .. I am thinking of returning it and get the refund..
1 people found this helpful
Customer Service Reply: Dear valued customer, We sincerely apologize for the inconvenience this has caused you.We’ve received your ticket and maintained communication about this issue. We’re currently requesting detailed info via email to resolve it and await your response. Rest assured we’ll follow up until fully resolved,please monitor ticket replies and email alerts.

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