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VEVOR Core Drill Machine 2.03-16 cm Dia 2000W Handheld Core Drill Rig for Mixing

Customer Reviews for VEVOR Core Drill Machine 2.03-16 cm Dia 2000W Handheld Core Drill Rig for Mixing

Hand-held 160mm Machine Only

Customer Reviews

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498 Reviews
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Austin Tipton Austin Tipton
Customer service is less than useless
All I got to talk to was AI. And they extended the whole issue for more than three weeks now.
0 people found this helpful
Customer Service Reply: We have received your ticket regarding this issue. Our customer support team will follow up on your problem within 24 hours and continue assisting until all your needs are resolved. Please keep an eye on the ticket responses and email notifications.
Ken Ken
Owner at Tool Time Rental Equipment
This machine was rented maybe 4 times and on the 4th rental the motor burned out. What makes it worse is their customer service is horrible. I have 2 other items that were received defective and I have been going back and forth with their customer service for over 2 weeks simply asking for them to replace the defective items, but they can't seem to do that. DO NOT BUY FROM THIS COMPANY.
1 people found this helpful
Customer Service Reply: Dear valued customer,Thank you for your feedback. We’re very sorry to hear about the difficulties you faced with the product.For more help, please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there for any unresolved issues, and our customer support team will contact you via email and provide updates until the problem is solved.We appreciate your understanding.
Mocaer Christelle Mocaer Christelle
Decue
Hand-held 180mm Machine Only
Comment faire quand la ouronne diamant est en rupture de stock????? Du coup la carotteuse ne sert a rien!!
0 people found this helpful
Customer Service Reply: Bonjour ! Nous vous remercions sincèrement d'avoir partagé votre expérience d'achat avec nous. Cela nous aide énormément à nous améliorer. Nous transmettrons vos commentaires à l'équipe concernée afin d'effectuer les optimisations nécessaires. Merci encore pour votre précieux avis ! Nous sommes désolés d'apprendre que notre produit vous a posé problème. Nous comprenons parfaitement la frustration qu'un dysfonctionnement en cours d'utilisation peut être. N'hésitez pas à nous contacter via notre chat en direct ou notre assistance par e-mail. Nous souhaitons résoudre ce problème rapidement !
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Rick Rick
Not able to return it
Cheap materials for sure and i cant even return ( i did email them them and no answer at all ) ....
0 people found this helpful
Customer Service Reply: Thank you for your feedback. We’re very sorry to hear about the difficulties you faced with the product.We have created a new ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages to make sure you won't miss any replies from us.
Giuseppe Giuseppe
Pericolosa
Hand-held 100mm 1pc
La frizione è la sicurezza non si attiva velocemente e si rischia di farsi veramente male
0 people found this helpful
Customer Service Reply: Abbiamo notato che il problema da lei segnalato è stato risolto tramite comunicazione via email. Siamo lieti che il suo problema sia stato risolto tempestivamente. Per ulteriori domande, non esiti a contattarci nuovamente.
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Juan Juan
Buisness
The product worked great the first time for 5 minutes of use . The second time I used it it burnt out and stopped working . I notified the warranty department they said they would get back to me . Never heard from them again . Not good service, to leave a client hanging on .
0 people found this helpful
Customer Service Reply: Dear valued customer,we’re truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously. We’ll immediately pass your concerns to our customer service and after-sales teams to drive improvements. If there’s anything further you need or if you have any additional questions, please feel free to reach out. We’re always here to help and want to ensure that everything is to your satisfaction.Please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there,and our customer support team will contact you via email and provide updates until the problem is solved. We appreciate your understanding.
WCZ4625 WCZ4625
General Manager
While I usually like the value I get from Vevor products, this is different. There are two speeds when using this coring machine. When you start coring, it is best to start slow so the bit can start to bite into the concrete. Once the groove is established, you can speed up the process. On the slow setting, this machine still runs too fast. The coring bit starts jumping around, making this possibly dangerous. I am trying to send it back for a refund if possible. Vevor makes a lot of good products, and if they make one at a variable speed, I would try it, but you should pass on this one.
0 people found this helpful
Customer Service Reply: Thank you for sharing your feedback. If there’s anything further you need or if you have any additional questions, please feel free to reach out. We’re always here to help and want to ensure that everything is to your satisfaction.Please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there,and our customer support team will contact you via email and provide updates until the problem is solved.We appreciate your understanding.
Smitty Smitty
Mr
This would be a great drill and bit if only it was made for use in the USA. The plug is the kind used in Europe where it has 2 round pins and is meant to be plugged into a 220V outlet. It is utterly useless unless you plan to install this special kind of outlet. As a contractor moving from job to job, this is a complete loss. They don't really do returns. They offer a small sum and ask you to keep it. If you hold out long enough, they eventually refund all of your money.
0 people found this helpful
Customer Service Reply: Hello, there. We are pleased to inform you that we have reached an agreement regarding your recent concern, and the issue has been finally resolved. We sincerely apologize for any inconvenience this situation may have caused you. If you have any further questions or need additional assistance, please do not hesitate to contact us. We value your feedback and appreciate your understanding and patience throughout this process.

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