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VEVOR Drain Cleaner Machine 75FT x 3/8 Inch, Auto Feed Sewer Snake Drain Auger on Wheels, Portable Drain Cleaning Machine with 8 Cutters & Air-activated Foot Switch for 2" to 4" Pipes

Customer Reviews for VEVOR Drain Cleaner Machine 75FT x 3/8 Inch, Auto Feed Sewer Snake Drain Auger on Wheels, Portable Drain Cleaning Machine with 8 Cutters & Air-activated Foot Switch for 2" to 4" Pipes

9.5 mm x 22.9 m Cable With Wheels Plastic Drum

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Dion Dion
Buyer
I don’t received full pocket figment missed around part with teeth’s how can I have?
0 people found this helpful
Customer Service Reply: Dear Valued Customer,We’re really sorry to hear that some items were missing from your order, that’s definitely not the experience we want for you.We have created a ticket and reach out to you shortly to confirm the details. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Thomas Manning Thomas Manning
1 week & machine broke, thought a couple of years
1 week & machine broke, thought a couple of years 2
Look i need a replacement bladder & its been a week of going back & forth with you, whats the point of paying for warranty, when the phone number is always busy busy, left on hold & then i saw facebook group, getting anything done through warranty is like pulling teeth with vevor. I got my part from EBAY, I WILL NOT BUY ANYTHING from VEVOR & will not buy anything from this company again & leave review of nightmare with this COMPANY
1 people found this helpful
Customer Service Reply: Dear valued customer, We're truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously. We'll immediately pass your concerns to our customer service and after-sales teams to drive improvements. Please note that we have received your ticket raised earlier and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
David Fischer David Fischer
Plumber
Buyers Beware! When i ordered this machine on the online site I thought I was ordering what was pictured beside the description and price. I received a completely different one. I contacted the company in which you absolutely can not speak to an actual person and was given the run around which I finally got tired of and gave up. So I am stuck with something I didn’t order. I run a business and any reputable business person knows that is not the way to do business. I guess it’s Vevors strategy. Bait and switch and stick you with it. Apparently they are big enough to operate this way. I won’t purchase from Vevor again.
1 people found this helpful
Customer Service Reply: We sincerely apologize for the inconvenience you experienced with the delivery. We have reported this issue to our logistics partner so they can work on improving the process.In the meantime, we have created a support ticket for you. Our customer service team will contact you by email and keep you updated until the matter is fully resolved. Please check your inbox for our messages.
teciteacher teciteacher
Mismatched parts and they just don't fit
I would love to be able to give an appropriate review but the wheels and the axle don't match, been waiting for a remedy but nothing yet
0 people found this helpful
Customer Service Reply: Dear valued customer,We’re sorry for any inconvenience this has brought.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Cassie Loyd Cassie Loyd
.
I have ordered 2 of these and my issue with both is rotation the cable has come unscrewed from the drum on both causing me issues. Other than that works great
0 people found this helpful
Customer Service Reply: Dear Valued Customer, We sincerely appreciate you sharing your shopping experience with us. Please rest assured that we will carefully review your comments and take them into consideration as we work to enhance our services. Thank you for your valuable feedback,it helps us improve and continue serving you better.
Edgardo A Rosales Edgardo A Rosales
Handyman
I have not used it yet but I will comment when I do
0 people found this helpful
Customer Service Reply: Thank you for sharing your feedback. If there’s anything further you need or if you have any additional questions, please feel free to reach out. We’re always here to help and want to ensure that everything is to your satisfaction.Please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there,and our customer support team will contact you via email and provide updates until the problem is solved.We appreciate your understanding.
Dan Dan
Owner
Works great would recommend
0 people found this helpful
Customer Service Reply: "Dear Valued Customer, We sincerely appreciate you sharing your shopping experience with us. Thank you for your valuable feedback,it helps us improve and continue serving you better."
Jorge SANCHEZ Jorge SANCHEZ
SR.
Personalmente considero que el producto que compré funcionó para lo que lo tenía que utilizar. Quisiera hacer solo unas observaciones. 1.- no vino completo ya que faltó el dispositivo o seguro que une las herramientas especiales al gancho de la culebra. 2.- no encontré vídeos en redes sociales directo de ustedes sobre el uso del equipo, sería muy bueno tener acceso a eso videos para facilitar la comprensión del uso. 3.- Durante la retracción del cable note que no se enrollaba adecuadamente al tambor, lo que ocasionaba que se acumulara tensión en el cable. Agradezco su atención.
0 people found this helpful
Customer Service Reply: Le ofrecemos nuestras más sinceras disculpas por las molestias causadas por nuestro producto. Comprendemos plenamente la frustración que puede ocasionar un mal funcionamiento durante su uso. Nos comprometemos a resolver este asunto con prontitud. Le enviaremos una actualización sobre su problema por correo electrónico; por favor, revise su bandeja de entrada para obtener más información.
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Aaron Marinco Aaron Marinco
Owner
Cable broke in 10 uses. Not happy.
0 people found this helpful
Customer Service Reply: "Hello, We’re sorry to hear about your experience, and we truly value your feedback. A support ticket has been created so our customer service team can follow up with you directly. They will reach out via email and keep you updated until the issue is fully resolved. Please check your inbox for our messages. Thank you for giving us the chance to make things right."
William Thomas Frogge II William Thomas Frogge II
Owner
I bought this machine to help with my projects. But it turned out to be a project of its own. After removing it from the box and starting to assemble it, the shaft for the wheels was to short and the OD was too big for the wheels. This machine weighs almost 50lb. I couldn't see myself carrying it everywhere i needed it.
0 people found this helpful
Customer Service Reply: Thank you for your feedback. We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.

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