Customer Reviews for VEVOR Foldable Electric Wheelchair Motorized Power 300 lbs/136 kg Adjustable Backrest

Hello, In regards to your request for a product review of the "All Terrain Wheelchair" . I have had thus unit for about 3 weeks now and it seems to be of sturdy construction, after the initial battery charge up. I was excited to have an all terrain unit that would get me from my house to my shop, I lost my right leg above the knee last July and spent considerable time in the hospital. As I said I was excited to try my new wheelchair, for the first few days it seemed the unit operated properly but as time went on and the chair received more use, I found it somewhat lacking in power to overcome small obstacles. The unit hesitates and labors to move up slight slope grades. As advertised the chair would travel some 13 km on a full charge, I have found that may have been a bit of an exaggerated claim. The battery seems to discharge rather quickly and seems to require a considerable amount of time to recharge the battery. It concerns me that the battery charge seems not to be sufficient to allow any extended use especially for 13 km, one fears being stranded far from home. I seem to be concerned about it's capabilities and find it spends most of it time parked. I believe it best to sell this unit in the near future. Thank you Garry Huppe

I bought this for my husband with hemiplegia. Seemed like a nice product and I’ve purchased multiple, non-mechanical items from Vevor (threshold ramps, shower wheelchair, commode and an awesome telescoping ladder). The electric wheelchair never worked. It would charge for 8 hours and then when unplugged, beeped incessantly to indicate a failure. The User Manual and Troubleshooting directions were written by a non-English speaker and hence were useless. I submitted three tickets to customer service but only got delayed and patronizing responses instead of assistance . I tried calling the customer service number (13 times during their time zone business hours) but every time, after waiting two minutes and 18 seconds, the recording said, “No agents are available. Call back later” and hung up. I’ve initiated a charge-back and will be reporting them to the Attorney General’s Office for fraud. The last population of people who need this nonsense are the disabled and their caregivers.

The Wheelchair battery caught fire while being charged. How do I file a complaint and get a refund? 2 Units were both burnt beyond salvage.

Too heavy

hi im going to write a review of this chair,ive been useing this chair for a month now its not been very reliable,when i try and use it outside it will barely move in the cold,as well as in the house,it does not like going left or right,its not the battery it stays charged for two days in the house,the control stick does not work very well it makes me drive into things in my house,for instance when im going forward and i let off of the control stick it keeps going for another 12 to 16",this control stick i believe is almost worn out,i believe it needs a better control stick and better motors with more energy,thankyou for dealing with me proptly and with such courtisy

Great chair while it worked. After 4 months it stopped and they quoted me 15 days to ship a part. Under both factory warranty and extended warranty. This means 15 days of an elderly man being bed bound. Agents were unconcerned by that and offered me $74 refund. I asked if they could offer a reduced price on a new chair and I would order it but was told no. Terrible experience.

Buenas, no puedo decir que bien por que llevo un mes esperando por el pedido y todabia no me dicen ni cuando me va a llegar. Muy mal.

I put the scooter but it will not work You were supposed to have a mechanic call but no luck. You list your price at 699and 712 and you charged me 812

I received my chair 2 days ago and I've of the wheels was crooked due to a damaged or bent frame when installed. It is very obvious in person but also you can see it in the pictures I sent. Other than that I love the chair but cannot use it. I have requested a return and a new one be sent but I have been given a ticket am told to wait. This is not good for business, i could get a new wheel chair paid for on my benefits but need one by the 5th on Nov. So I purchased this one because I could use it on a plane or just is light same portable which is this type of not covered. Pictures were supplied to Vevor.