I am so sorry but this Heated Pad Brown Middle Cat House can not perform her duties.
It is advertised as being capable of heating but it is not.
The built-in "heating" has an unqualifiedly low capacity.
A product that is useless in the cold.
Customer Service Reply:
We are very sorry about the issue with your product. Please contact our after-sales team via email and provide relevant pictures or videos. Our after-sales team will do our best to help you solve the product issue. Please refer to the contact information in the following link.
https://eur.vevor.com/pages/contact-us
Zoltan Cserhati 
