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VEVOR Mechanical Keyless Entry Door Lock, 14 Digit Keypad, Double-sided Embedded Outdoor Gate Door Locks Set with Keypad and Handle, Water-proof Zinc Alloy, Easy to Install, for Garden, Yard, Garage

Customer Reviews for VEVOR Mechanical Keyless Entry Door Lock, 14 Digit Keypad, Double-sided Embedded Outdoor Gate Door Locks Set with Keypad and Handle, Water-proof Zinc Alloy, Easy to Install, for Garden, Yard, Garage

Double-Sided Keypad Black

Customer Reviews

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184 Reviews
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Jeremy Jeremy
Not the best
Single-Sided Keypad Silver + Black Lever Handle + With Key
Okay fro the price but not as good of quality as one from a lock smith
0 people found this helpful
Customer Service Reply: Dear Valued Customer,We sincerely appreciate you sharing your shopping experience with us. Our aim is to offer high-quality products at affordable prices, and we truly value you taking the time to share your thoughts. Our goal is to make great products accessible without compromising on quality, and we are always working to improve. If there is anything specific you feel could be better, or if you need further assistance, please visit our "Contact Us" page, which you can find in the bottom navigation bar of our website.You can submit a ticket there, and our customer support team will reach out to you via email with updates until your concern is fully addressed.
Manny Manny
iBooks good but don’t think it could last.
Black Turn Knob Single-Sided Numeric Keypad
I recently bought 2 for each side of the house but for the way my gates are build does not work. Quality it’s okay don’t think it would last longer the. A year with the Florida weather. So I returned both
0 people found this helpful
Customer Service Reply: We’re sorry to hear that you experienced an issue with the product. We’re glad to see that the matter was resolved promptly through our email communication. If you have any further questions or concerns, please don’t hesitate to reach out to us again. Thank you for sharing your feedback, we truly appreciate the time you took to let us know, as it helps us continue improving our products and services.
Forkiechick Forkiechick
Mrs
Double-Sided Keypad Black
Not recommended , I purchased 2 of these gate locks 1 of which the numbers have no resistance already making it so the gate is permanently locked
0 people found this helpful
Customer Service Reply: Thank you for your feedback. We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Mike Lapenna Mike Lapenna
Good lock with one design flaw
Single-Sided Keypad Silver Knob Handle + Surface Mount
I had a lot of hope for this lock since it had all the features I wanted. Unfortunately there is a design flaw that ultimately led me to return the product. The hole (on the back) where you turn the lock handle direction is small and if you use a common screwdriver bit it damages the ridges used by the flat bar. I cannot find such narrow bit that would work. This seems like a specialized tool that vevor should provide, or redesign the hole. More troubling though is the endless back and forth with the support team who promised me that 'engineering' would research and get back to me. Twice I had to contact support to find out a status. 'Engineering' never provided any response. Support didn't want to provide me a refund. Eventually I just sent the product back and asked my bank to refund me on my credit card. Cost me $20 to send it back since it was a bit heavy. Vevor did not reimburse. Sorry, this is way too much trouble for me to with this merchant in the future.
0 people found this helpful
Customer Service Reply: Dear valued customer,we’re truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously. We’ll immediately pass your concerns to our customer service and after-sales teams to drive improvements. If there’s anything further you need or if you have any additional questions, please feel free to reach out. We’re always here to help and want to ensure that everything is to your satisfaction.Please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there,and our customer support team will contact you via email and provide updates until the problem is solved. We appreciate your understanding.
Konstantin Konstantin
Installation is the pain
Single-Sided Keypad Black Lever Handle + Mortise Mount
Wasted 2 hours on installing this thing. Definitely need to make installation user friendly. Very outdated approach to the mechanics, it’s 2025.
0 people found this helpful
Customer Service Reply: Dear valued customer, Thank you for bringing your worries to our attention. We’re sorry for any hassle caused. For additional support, go to our "Contact Us" page online; it’s in the bottom navigation bar. Use this to submit a ticket for unresolved problems, and our after-sales team will resolve them quickly. We appreciate your understanding.
Colin Colin
Good but not great
Single-Sided Keypad Black Knob Handle + Surface Mount
Installation is not easy because of the flat bar for actuating the lock. The instructions are sorely lacking in this regard. One end of the bar has two "dimples" which must go into the combination side of the lock. There are 2 different lengths provide. I found that neither one worked for a 3.5" install and the longer one had to be cut. I cut it too short and did not have a working one because I inserted it the wrong way around. I ordered a replacement unit rather than try to get the part from tech support. Good thing I did too because the original one would not stay open fully, but "rebounded" about .5 inch not allowing the gate to close fully. However once I replaced the combo side3 of the lock with the new unit, it worked. I also rebuild my gate with 2x6s laid with the 1.5" side to mount the lock so that was room for the mechanism without having to add a block.
2 people found this helpful
Shawn Shawn
Buyer
Double-Sided Keypad Black
Broke after one week use
0 people found this helpful
Customer Service Reply: Hello, We’re sorry to hear about your experience, and we truly value your feedback. A support ticket has been created so our customer service team can follow up with you directly. They will reach out via email and keep you updated until the issue is fully resolved. Please check your inbox for our messages. Thank you for giving us the chance to make things right.
Rusty Rusty
Manager
Double-Sided Keypad Black
I haven't received this item they say it was delivered but we haven't seen it here
0 people found this helpful
Customer Service Reply: Hello! We sincerely apologize that you haven’t received your package yet. We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Angela de Weger Angela de Weger
Broke within a few months
Single-Sided Keypad Silver Knob Handle + Surface Mount
This lock broke within a few months. The challenge then became how to remove it. This can only be done from the inside. I had the lock on a door that is at a height with no other access. I had to climb across a very narrow ledge to break into a window. Not a great design, and quite cheaply made.
0 people found this helpful
Customer Service Reply: We extend our sincerest apologies for the inconvenience caused by our product. We fully comprehend the frustration that may arise from experiencing a malfunction during use. We are dedicated to addressing this matter expeditiously. We will provide an update regarding your issue via email; please be so kind as to check your inbox for further correspondence.
Mickey Mickey
None
Single-Sided Keypad Silver Lever Handle + Surface Mount
The lock is SILVER color. The plate supplied on which it is mounted on the door is BLACK. When installed it looks very ugly. The buyer at VEVOR should be cognizant of this and make sure the manufacturer supplies a matching color plate. I took photos and wanted to upload these but that does not seem to work also. OVERALL - a not very happy experience
0 people found this helpful
Customer Service Reply: We sincerely apologize for the inconvenience this has caused you.We’ve received your ticket and maintained communication about this issue. We’re currently requesting detailed info via email to resolve it and await your response. Rest assured we’ll follow up until fully resolved,please monitor ticket replies and email alerts.

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