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VEVOR Heat Press 8 in 1 Heat Press Machine 38x30cm T-shirt Press Mug Printing Machine Multifuctional Heat Transfer Machine for T-shirt Mug Hat Plate Sublimation Printing

Customer Reviews for VEVOR Heat Press 8 in 1 Heat Press Machine 38x30cm T-shirt Press Mug Printing Machine Multifuctional Heat Transfer Machine for T-shirt Mug Hat Plate Sublimation Printing

8 in 1 Metal Black

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Al*** Al***
Van zeer lage kwaliteit
5 in 1 Metal Green
Van zeer lage kwaliteit. wanneer je het opzetstuk gebruikt om een pet te bedrukken dan gaat heel de arm scheef staan.
0 people found this helpful
Customer Service Reply: Hallo! Het spijt ons enorm te horen dat u een teleurstellende ervaring heeft gehad met onze aftersales en klantenservice; we nemen uw feedback zeer serieus. Hartelijk dank dat u dit heeft aangekaart; uw input is essentieel om dit op te lossen en onze dienstverlening te verbeteren. We hebben gezien dat het door u gemelde probleem inmiddels via e-mail is opgelost. We zijn blij dat uw kwestie snel is afgehandeld. Mocht u nog vragen hebben, neem dan gerust opnieuw contact met ons op.
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beachbum78wannabe beachbum78wannabe
This is not the good quality I expected from Vevor
I bought this to do iron ons with. My house burned last year and the press I had bought here before was lost. I got this one because it didn't have as many attachments and the price was good. However, the handle you see bottom front had no bolts to put it on. The black handle on the top right was loose and will not fasten down and one side has completely come out. There's nothing to screw it into. Last, but definitely not least, the top part of the press that goes down on your project to iron it on wiggles as you lift and lower it. I'm afraid it will move my project and mess it up. I'm disappointed. The first one that burned was a good one. No movement at all with pressing. I'm not rich, so I will have to wait awhile before I can get a different one.
3 people found this helpful
Customer Service Reply: Dear Valued Customer, we sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
Mil Ideias Mil Ideias
N
8 in 1 Plastic Black-pink
Muito mau
1 people found this helpful
Customer Service Reply: Recebemos a sua solicitação referente a este problema. A nossa equipa de apoio ao cliente dará seguimento ao seu pedido no prazo de 24 horas e continuará a prestar assistência até que todas as suas necessidades sejam satisfeitas. Por favor, esteja atento às respostas do seu pedido e às notificações por e-mail.
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roberta roberta
Una porqueria
8 in 1 Metal Pink
Quiero mi rembolso y que venga a por su producto k no se pudo ni trabajar y perdí cliente por culpa vuelta kiero mañana mismo mi devolución
2 people found this helpful
Customer Service Reply: Hemos recibido su solicitud de asistencia relacionada con este problema. Nuestro equipo de atención al cliente dará seguimiento a su caso en un plazo de 24 horas y continuará brindándole ayuda hasta que todas sus necesidades queden resueltas. Por favor, esté atento a las respuestas en la solicitud y a las notificaciones por correo electrónico.
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Kari-Anne Kari-Anne
Mrs
I used it 5 times and it broke! The electronics fried and can’t adjust time or temp
1 people found this helpful
Customer Service Reply: Dear Valued Customer,Thank you for sharing your feedback with us. We deeply care about your experience and want to make things right as quickly as possible.We’ve received your ticket and maintained communication about this issue. We’re currently requesting detailed info via email to resolve it and await your response. Rest assured we’ll follow up until fully resolved,please monitor ticket replies and email alerts.
Ka*** Ka***
Not recommended
When I started working with my heat press, I could not get the temperature right. I emailed them and all I got back was to play more with the temperature. I finely got my self a heat gun and I set the heat press at 235c. When it was read I tested it with a heat gun. The front was only 151c, sizes 179c & 121c, middle 180c and the back was only 145c. Also tested the tumbler and it was no better - at 200c it was, middle 145c, sides 126c, one end and the other was 122c. I wish I had my heat gun earlier as I would have gotten a refund.
0 people found this helpful
Customer Service Reply: Hello! We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Colleen Noechel Colleen Noechel
Ms.
This item came severely damaged. Luckily it did not effect heating element- but I believe it effects the pressure. Vevor was not willing to refund (but a partial to be used for future purchases). Contacted customer service many times. The most recent was to ask what both of the foam pads were for. They said that my question had to be upgraded to their technological Dept.! Seriously! By the time they got back with me, I had already figured it out myself. Their return policy is not a positive one! I think if I paid for a brand new unit, I should’ve got a brand new unit and not a damaged one!
1 people found this helpful
Customer Service Reply: Dear Valued Customer, Thank you for taking the time to share your feedback with us. We're truly sorry to hear that your experience with our after-sales and customer service did not meet your expectations. Your feedback is very important to us, and we appreciate you bringing this to our attention. We're pleased to know that your case has now been resolved. Thank you for your patience, understanding, and for giving us the opportunity to address your concerns. It means a great deal to us that we were able to help reach a positive resolution. We truly value your trust and hope this experience reflects our commitment to supporting our customers. We look forward to serving you again and providing you with an even better experience in the future.
Bill Kline Bill Kline
M
Registers 40-45 degrees cooler than the read out. I ruined one dtf transfer and a shirt trying to get it to work. Contacted customer service first day and their response was my infrared thermometer is wrong. They don’t respond to my emails, no suggestion to switch out Control unit or programming. Are ignoring my request to return for refund. Judging by the time of their generic correspondence I’m guessing it’s a Chinese based company that doesn’t care about customer satisfaction or customer service. If the press worked I’d recommend it, but check other manufacturers before you buy
0 people found this helpful
Customer Service Reply: Dear Valued Customer, Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience and for the experience you had with our customer service and after-sales support. Your satisfaction is very important to us, and we truly regret that we did not meet your expectations. We have received your ticket and are actively following up on your case. Our customer support team has been in continuous communication and will continue working on this issue until it is fully resolved. We kindly ask for your patience and request that you wait for our team's replies, as we will provide updates and a solution as soon as possible. In the meantime, please keep an eye on your email inbox and ticket responses for the latest updates. Thank you for your understanding and giving us the opportunity to make this right.
FraKro FraKro
Etwas Entäuschend. Günstig aber....
8 in 1 Plastic Black-pink
Nach schneller Lieferung und einem ersten guten Eindruck kam nach kurzer Zeit die erste ernüchterung. Denn die ersten Versuche Tassen mit Submilationsdruck zu verschönenern ging gleich in die Hose, da die Tassenpresse zu den Rändern hin scheinbar in der Temperatur abfällt und somit an der Oberseite, sowie an der Unterseite der Druck deutlich blasser ist als im Zentralen Bereich. Nach 15 Tassen mit unterschiedlichsten Einstellungen überwog der Frust und das Gerät verschwand erst einmal in der Ecke.
0 people found this helpful
Customer Service Reply: Wir haben ein Ticket für Sie erstellt, um den Status Ihres Anliegens zu verfolgen. Unser Kundenservice-Team wird Sie per E-Mail kontaktieren und Sie über den Stand der Dinge informieren, bis das Problem gelöst ist. Bitte prüfen Sie Ihren Posteingang regelmäßig auf unsere Nachrichten.
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Thierry Thierry
Vevor hittepers 5 in 1
5 in 1 Plastic Black-blue
Op zich een fijne pers die goed werkt. Het enige nadeel is de mijn hitteplaat niet overal recht. Er zijn 2 hoeken die wat omhoog hellen. Heb contact gezocht met de servicedesk maar dat verloopt moeizaam, ik krijg een oplossing toegezonden om m’n controlbox te resetten terwijl dit het hele probleem niet is
0 people found this helpful
Customer Service Reply: We hebben uw ticket met betrekking tot dit probleem ontvangen. Ons klantenserviceteam zal uw probleem binnen 24 uur in behandeling nemen en u blijven helpen totdat aan al uw behoeften is voldaan. Houd de ticketreacties en e-mailmeldingen in de gaten.
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