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VEVOR Heat Press 8 in 1 Heat Press Machine 38x30cm T-shirt Press Mug Printing Machine Multifuctional Heat Transfer Machine for T-shirt Mug Hat Plate Sublimation Printing

Customer Reviews for VEVOR Heat Press 8 in 1 Heat Press Machine 38x30cm T-shirt Press Mug Printing Machine Multifuctional Heat Transfer Machine for T-shirt Mug Hat Plate Sublimation Printing

8 in 1 Metal Black

Customer Reviews

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1695 Reviews
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Martie Abbott Martie Abbott
Why such poor service
I received it first part of August. I have applied for a refund, was supposed to receive an email from Vevor. Never did, and now I have a heat press machine I don't want. I am very unhappy with customer service. I learned a valuable lesson. Marlene Abbott
1 people found this helpful
Customer Service Reply: Dear Valued Customer, Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience and for the experience you had with our customer service and after-sales support. Your satisfaction is very important to us, and we truly regret that we did not meet your expectations. We have received your ticket and are actively following up on your case. Our customer support team has been in continuous communication and will continue working on this issue until it is fully resolved. We kindly ask for your patience and request that you wait for our team's replies, as we will provide updates and a solution as soon as possible. In the meantime, please keep an eye on your email inbox and ticket responses for the latest updates. Thank you for your understanding and giving us the opportunity to make this right.
Crystal Crystal
Heat press this version isn't good and not worth the money.
The temperature doesnt stay at the right temperature and its really hard to set it in the firat place. The two mats are weird to use and slip all over the place. When you turn the top plate away to place you next piece it jerks the whole machine. Do not buy this machine. Spend a bit more for a different model.
2 people found this helpful
Customer Service Reply: We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Tânia Madanços Tânia Madanços
Nao funciona
2 in 1 Metal Black
A temperatura nao funciona como devia. Tanto aquece demais e marca os tecidos como de menos, o dtf nao cola
3 people found this helpful
Customer Service Reply: Recebemos a sua solicitação referente a este problema. A nossa equipa de apoio ao cliente dará seguimento ao seu pedido no prazo de 24 horas e continuará a prestar assistência até que todas as suas necessidades sejam satisfeitas. Por favor, esteja atento às respostas do seu pedido e às notificações por e-mail.
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Autumn Hooker Autumn Hooker
Worst heat press ever!
Came with no instructions barely clamps down not enough pressure at all to do heat transfers! I wish I could get my money back but It’s to late
0 people found this helpful
Customer Service Reply: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
Sloane Sloane
Dégradation de la presse à chaud - QUALITÉ TRÈS MÉDIOCRE
2 in 1 Metal Black
J'ai acheté en Mai cette presse à chaud pour mon activité de flocage textile, nous sommes en juillet et la presse est complètement dégradé ! le plateau n'est plus a plat, les vis à l'intérieur frotte une paroi et ça fait pleins de particules noirs, qui au passage m'ont taché des T-shirts blanc pour des clients, pendant que j'était entrain de floquer. Franchement je suis tellement déçu, car je voyais les commentaires négatif et aussi positif et je me suis dit que j'allais tenter en voyant ce que ça aller donner. Et bien TRÈS DÉÇU comme la plupart de ces commentaires.. Il vaut mieux mettre un certains prix, plutôt que d'acheter cette presse à moins de 150€ mais qui ne fait pas dutout l'affaire !
1 people found this helpful
Customer Service Reply: Nous avons bien reçu votre demande concernant ce problème. Notre équipe d'assistance client prendra en charge votre demande dans les 24 heures et vous accompagnera jusqu'à la résolution complète de votre problème. Veuillez consulter régulièrement les réponses à votre demande et vos notifications par e-mail.
Brady Church Brady Church
Mr
I received the product which was ok but not what I expected. I attempted to contact customer service to setup a return and never heard back from anyone after multiple attempts. HORRIBLE customer service and I definitely will not be using Vevor products strictly due to poor communication and customer service.
1 people found this helpful
Customer Service Reply: Hello! We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Nazaret Nazaret
Tirar el dinero
8 in 1 Metal Pink
Esto no vale para nada la prensa para tazas es una porqueria,y todo lo demas tambien, comprar esto es tirar el dinero no pienso comprar mas nada en esta aplicacion, despues hablas con soporte y se rien de ti.
0 people found this helpful
Customer Service Reply: ¡Hola! Lamentamos mucho que su experiencia con nuestro servicio posventa y atención al cliente haya sido decepcionante, y tomamos sus comentarios muy en serio. Le agradecemos enormemente que nos lo haya comentado; su opinión es fundamental para ayudarnos a solucionar este problema y mejorar. Hemos notado que el problema que reportó se resolvió mediante comunicación por correo electrónico. Nos complace que su problema se haya resuelto con prontitud. Si tiene alguna otra pregunta, no dude en contactarnos nuevamente.
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Laurent Laurent
L'appareil est bien mais le service Vevor pas top
8 in 1 Metal Black
L'appareil fonctionne très bien, malheureusement il manquait dans le carton les deux pads chauffants pour faire des assiettes. J'ai donc envoyé un mail au service clients de Vevor et toujours pas de réponse après 3 semaines. Je ne pense pas recommandé d'articles chez Vevor.
0 people found this helpful
Customer Service Reply: Nous avons bien reçu votre demande et restons en contact avec vous concernant ce problème. Afin de le résoudre, nous vous demandons actuellement des informations complémentaires par e-mail et attendons votre réponse. Soyez assuré(e) que nous assurerons un suivi jusqu'à la résolution complète du problème. Veuillez consulter régulièrement les réponses à votre demande et vos alertes par e-mail.
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Enyuli Aguiar Enyuli Aguiar
Planchan térmica
Planchan térmica  3 Planchan térmica  3 Planchan térmica  3 Planchan térmica  3
Mi pedido vino incompleto y defectuoso!f faltan algunas partes que venía en el kit. Necesito devolver el equipo .
0 people found this helpful
Customer Service Reply: Le pedimos disculpas sinceramente por las molestias ocasionadas. Hemos recibido su solicitud y nos hemos mantenido en comunicación constante con usted respecto a este problema. Le aseguramos que estamos haciendo un seguimiento exhaustivo y le ofreceremos una solución lo antes posible. Mientras tanto, le rogamos que revise las respuestas a su solicitud y las alertas por correo electrónico para estar al tanto de las novedades.
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Lépinay Lépinay
Évaluation du matériel
8 in 1 Metal Black
Mon problème n'est toujours pas réglé. Je vous est envoyé des photos via swiss transfert comme on m'a demandé et depuis plus rien. Pour pouvoir évaluer comme il faut, il faudrait qu'on me réponde. Cordialement. Dimitri Lépinay.
0 people found this helpful
Customer Service Reply: Nous avons bien reçu votre demande concernant ce problème. Notre équipe d'assistance client prendra en charge votre demande dans les 24 heures et vous accompagnera jusqu'à la résolution complète de votre problème. Veuillez consulter régulièrement les réponses à votre demande et vos notifications par e-mail.
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