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VEVOR Drain Cleaner Machine 100FT x 1/2 Inch, Auto Feed Sewer Snake Auger on Wheels, 550W Portable Drain Cleaning Machine with 8 Cutters & Air-activated Foot Switch for 2" to 4" Pipes

Customer Reviews for VEVOR Drain Cleaner Machine 100FT x 1/2 Inch, Auto Feed Sewer Snake Auger on Wheels, 550W Portable Drain Cleaning Machine with 8 Cutters & Air-activated Foot Switch for 2" to 4" Pipes

12.7 mm x 30.5 m Cable With Wheels Open Drum

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Steve Steve
Mr
Mr 3 Mr 3
Great price, first time I used it the wheels collapsed, it's a very heavy machine, it needs better wheels. I'll have to go and buy some aftermarket industrial wheels.
0 people found this helpful
Customer Service Reply: Thank you for your feedback. We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
VEVOR Customer VEVOR Customer
This does work nice but be careful of tangling.
12.7 mm x 30.5 m Cable With Wheels Plastic Drum
Item would not go out more than 15-25ft then got tangled on the retrieval. I managed to get it all fed back in. But did not go through the hassle of dismantling the drum to redo cable. It was my first time using this unit so I just asked for a replacement..
0 people found this helpful
tom tom
ovner
The machine arrived on time, and everything was included. Assembly was easy. We normally use RIDGID machines, and compared to them, this machine felt quite clumsy. We also noticed that the cable was very soft and would tangle under even small pressure.
0 people found this helpful
Customer Service Reply: We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Hulusi B. Hulusi B.
Not very strong
7.6 mm x 15.2 m Cable No Wheels Open Drum
It is not the right machine for the big evacuation of your house or main drains. It's not very strong and there is only one speed. I also think that more accessories should be made or added.
0 people found this helpful
Jason Jason
Toilet auger
Kinda difficult to put together had to push by hand witch wasn't what it said it would be like.
0 people found this helpful
Customer Service Reply: Dear Valued customer, We are truly sorry that you encountered issues while using the product,we apologize for failing to provide you with a smooth experience of its functions. Please refer to the existing product manual on the product detail page and the online usage tutorials first. Rest assured, if these resources do not resolve your problem, we have created a ticket to follow up on this issue for you.Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messDear Valued customer, We are truly sorry that you encountered issues while using the product,we apologize for failing to provide you with a smooth experience of its functions. Please refer to the existing product manual on the product detail page and the online usage tutorials first. Rest assured, if these resources do not resolve your problem, we have created a ticket to follow up on this issue for you.Our customer support team will contact
thomas Black thomas Black
Business owner
Two things that concern me One the 100 foot cable Had a few small kinks in it. The basket is not big enough for a 100 foot of 1/2 inch cable. Would I recommend this machine Maybe if it had a bigger basket yes ,but Their engineers or whoever assembled this should have known better I work for Roto Rooter at one time I own my own drain cleaning business so I should know that basket is too small for 100 foot cable It barely fits in there. The problem with getting stuff from overseas is they never fully Describe the entire item and you can't ever get a hold of them. So unless somebody calls me next time I won't be getting anymore drain cleaning equipment from them I need to make sure the basket is the right size. Good luck if you buy this?
0 people found this helpful
Customer Service Reply: Dear valued customer, We sincerely apologize for the inconvenience this has caused you.We’ve received your ticket and maintained communication about this issue. We’re currently requesting detailed info via email to resolve it and await your response. Rest assured we’ll follow up until fully resolved,please monitor ticket replies and email alerts.
Dion Dion
Buyer
I don’t received full pocket figment missed around part with teeth’s how can I have?
0 people found this helpful
Customer Service Reply: Dear Valued Customer,We’re really sorry to hear that some items were missing from your order, that’s definitely not the experience we want for you.We have created a ticket and reach out to you shortly to confirm the details. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
David Fischer David Fischer
Plumber
Buyers Beware! When i ordered this machine on the online site I thought I was ordering what was pictured beside the description and price. I received a completely different one. I contacted the company in which you absolutely can not speak to an actual person and was given the run around which I finally got tired of and gave up. So I am stuck with something I didn’t order. I run a business and any reputable business person knows that is not the way to do business. I guess it’s Vevors strategy. Bait and switch and stick you with it. Apparently they are big enough to operate this way. I won’t purchase from Vevor again.
1 people found this helpful
Customer Service Reply: We sincerely apologize for the inconvenience you experienced with the delivery. We have reported this issue to our logistics partner so they can work on improving the process.In the meantime, we have created a support ticket for you. Our customer service team will contact you by email and keep you updated until the matter is fully resolved. Please check your inbox for our messages.
Thomas Manning Thomas Manning
1 week & machine broke, thought a couple of years
1 week & machine broke, thought a couple of years 2
Look i need a replacement bladder & its been a week of going back & forth with you, whats the point of paying for warranty, when the phone number is always busy busy, left on hold & then i saw facebook group, getting anything done through warranty is like pulling teeth with vevor. I got my part from EBAY, I WILL NOT BUY ANYTHING from VEVOR & will not buy anything from this company again & leave review of nightmare with this COMPANY
1 people found this helpful
Customer Service Reply: Dear valued customer, We're truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously. We'll immediately pass your concerns to our customer service and after-sales teams to drive improvements. Please note that we have received your ticket raised earlier and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
teciteacher teciteacher
Mismatched parts and they just don't fit
I would love to be able to give an appropriate review but the wheels and the axle don't match, been waiting for a remedy but nothing yet
0 people found this helpful
Customer Service Reply: Dear valued customer,We’re sorry for any inconvenience this has brought.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.

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