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VEVOR Electric Pool Heat Pump, 3.22-15.25kW Heating Capacity, Energy-Saving Variable Frequency Pool Heaters for 30-60m³Above Ground Pools, Heating and Cooling Pool Water Heater AC220-240V 50Hz

Customer Reviews for VEVOR Electric Pool Heat Pump, 3.22-15.25kW Heating Capacity, Energy-Saving Variable Frequency Pool Heaters for 30-60m³Above Ground Pools, Heating and Cooling Pool Water Heater AC220-240V 50Hz

3.22-15.25 KW
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Customer Reviews

3 Out of 5
Based on 57 reviews
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57 Reviews
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DaStar DaStar
Doesn’t hold temperature setting
Instructions for installation were not clear, good thing I had an electrician. Now having issues with it holding the programmed temperature. Using auto, set to 90, but drops down to 86. Still trying to figure out how to stop that. Will update once that’s resolved.
0 people found this helpful
Customer Service Reply: Dear Valued Customer, we’re sorry for any inconvenience or concerns you may have experienced, and we appreciate you taking the time to share your feedback with us. We have created a ticket to follow up on your feedback, and our team will contact you via email, if needed, to provide the necessary assistance or clarification. Please check your inbox for any updates or further communication from our team. Thank you for your patience and understanding.
Tony E. Tony E.
Scam
3.22-15.25 KW
Gerät kam defekt an und Vevor verweigert die Rücknahme und will die Rücksendekosten nicht übernehmen. Ein Scam wie er im Buche steht
2 people found this helpful
Customer Service Reply: Wir haben Ihr Ticket zu diesem Anliegen erhalten. Unser Kundenservice wird sich innerhalb von 24 Stunden um Ihr Problem kümmern und Sie so lange unterstützen, bis alle Ihre Anliegen geklärt sind. Bitte achten Sie auf Antworten zum Ticket sowie auf E-Mail-Benachrichtigungen.
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Donna Ford Donna Ford
Mrs.
Very Unsatisfied. It didn't work and customer support was terrible. I am returning it
0 people found this helpful
Customer Service Reply: We have received your ticket regarding this issue and have been in continuous communication with you about it. We have provided a solution to you via email and are now awaiting your feedback. Please rest assured that we will keep following up until the problem is fully resolved. Kindly monitor the ticket responses and email alerts.
Petteri Petteri
Lämpöpumppu
4160 W
Lämpöpumppu 1 Lämpöpumppu 1
Todella turhauttava laite. Toimitettiin rikkinäisellä puhaltimella ja asiakaspalvelu syyttää asiakasta ja vain selvittää asiaa, jatkunut muutaman viikon hiljaisuus eli yrittää jos unohtaisin asian. Yhdestä kuvasta asiakaspalvelu ei löytänyt edes vikaa ja sitten kun siipi hajosi lopullisesti niin lopettivat vastaamisen. Myöskin laitteen teho on vaatimaton, noin tuhat litraa vettä rupeaa jäähtymään kesäyössä. Tällä kokemuksella ja erityisesti asiakaspalvelulla on viimeinen ostos Vevorista.
5 people found this helpful
Customer Service Reply: Olemme vastaanottaneet tukipyyntösi tätä ongelmaa koskien. Asiakastukitiimimme palaa ongelmaasi 24 tunnin kuluessa ja jatkaa auttamista, kunnes kaikki tarpeesi on ratkaistu. Pidä silmällä tukipyyntövastauksia ja sähköposti-ilmoituksia.
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Jorge Garrido Jorge Garrido
President, Spanish is sh Wine Alliance Group
4160 W
Este equipo mal funcionó al recibirlo, hemos solicitado una devolución y esta compañía Vevir dificulta el contacto y no es responsiva a las necesidades del cliente en post venta. De no tener respuesta y devolver nuestro dinero de compra y activar la devolución nuestra demandaremos por vía legal.
1 people found this helpful
Customer Service Reply: Hemos recibido su solicitud de soporte sobre este problema. Nuestro equipo de atención al cliente le dará seguimiento en un plazo de 24 horas y continuará ayudándole hasta que se resuelva por completo. Por favor, esté atento a las respuestas a su solicitud y a las notificaciones por correo electrónico.
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Brian lalumiere Brian lalumiere
Poor communication
When I ordered the product it said it would arrive june 4th. On June 8th I reached out and they had no idea where it was. Same day the updated the tracking information to show it 2 hours from my house. It was there for over a week with no updates. When I finally asked for a refund it magically was delivered the next day. Last time I purchase from them.
1 people found this helpful
Customer Service Reply: Dear valued customer,We’re sorry for any inconvenience this has brought.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Charlie Charlie
Waste of money
I really do not think it is adding any heat to the pool. The control panel is very clunky. I am not impressed for what we spent on this.
0 people found this helpful
Customer Service Reply: Dear Valued Customer,We sincerely appreciate you sharing your shopping experience with us. Our aim is to offer quality products at affordable prices, and we truly value you taking the time to share your thoughts. Our goal is to make great products accessible without compromising on quality. Please rest assured that we will carefully review your comments and take them into consideration as we work to enhance our services.We have created a ticket for you to follow up on this with you. Our customer support team will contact you via email and provide updates until all concerns are solved. Please check your inbox promptly for our messages.
Tim Tim
Control panel and instructions are horrible
Control panel and instructions are horrible ive had 3 people try to figure out the control panel and set the unit but it won't heat up our pool over 79 degrees! Even yesterday when it was 97 degrees outside, the pool only reached 79.7 degrees and it was set on 94! Don't waste your money!
0 people found this helpful
Customer Service Reply: Dear Valued Customer,we appreciate you sharing your shopping experience with us.We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Malik West Malik West
N/A
The heater was delivered. The flip indicator thing on the side of the box was red indicating it was flipped at one point. There is 2 visible dents in the side of the product. I’m hoping the product still functions as intended.
0 people found this helpful
Customer Service Reply: Dear valued customer, We sincerely apologize for the inconvenience this has caused you.We’ve received your ticket and maintained communication about this issue. We’re currently requesting detailed info via email to resolve it and await your response. Rest assured we’ll follow up until fully resolved,please monitor ticket replies and email alerts.
Alan cadorin Alan cadorin
Mr.
The 30k btu I don’t think is that accurate, as my spa is 417 gallons times 8 8.34 lbs is around 3300 which means I should be able to raise the spa appropriately 8 degrees pers hour and it is running about 4
0 people found this helpful
Customer Service Reply: Thank you for sharing your feedback. If there’s anything further you need or if you have any additional questions, please feel free to reach out. We’re always here to help and want to ensure that everything is to your satisfaction.Please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there,and our customer support team will contact you via email and provide updates until the problem is solved.We appreciate your understanding.

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