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VEVOR Electric Pool Heat Pump, 3.22-15.25kW Heating Capacity, Energy-Saving Variable Frequency Pool Heaters for 30-60m³Above Ground Pools, Heating and Cooling Pool Water Heater AC220-240V 50Hz

Customer Reviews for VEVOR Electric Pool Heat Pump, 3.22-15.25kW Heating Capacity, Energy-Saving Variable Frequency Pool Heaters for 30-60m³Above Ground Pools, Heating and Cooling Pool Water Heater AC220-240V 50Hz

3.22-15.25 KW

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57 Reviews
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Zack Zack
Terrible
Terrible 1
Worked out great initially. It would heat up our pool no problem, even with running out lights and pump on the same circuit. Started leaking after 3 months of use.
10 people found this helpful
Customer Service Reply: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
Joe s Joe s
Unhappy, unit lost refrigerant in 2 weeks
The shipping was extremely rough. They put forklift tongs through the box. Look like the unit had been dropped a few times hooked it up. It did work for a few weeks. Heated the pool? Great at above 80° air temperature. Anything below 80°. It struggles the unit broke after two weeks of use. The refrigerant is leaked out Unit no longer works contacted vevor support for replacement. I have gotten automated messages saying they will contact me.But so far not a peep. This is a problem that should be handled.Immediately.
2 people found this helpful
Customer Service Reply: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
Dirk Daems Dirk Daems
onbruikbaar artikel
4920 W
De warmtepomp werd direct betaald en correct geleverd , toen ik de pomp uit de verpakking haalde bleek echter dat de motor van de schroef los in het toestel lag , dit viel niet direct op ; slechts toen er daglicht in de pomp scheen zag ik een printplaat en daarbij de los hangende motor. Het toestel was nog niet aangesloten en kon dus direct terug gestuurd worden . De klantenservice heb ik direct verwittigd , fotos van de beschadigde delen er bij en inmiddels zijn we 7 dagen verder zonder een deftige reactie . De service van Vevor blijkt ondermaats te zijn en ik denk er niet meer aan , even als een grote vriendenkring van mij hier ooit nog iets te bestellen . Ik had evengoed 538 euro in de vuilbak kunnen smijten . Het is moeilijk hier een vriendelijk woord over te zeggen. Dirk Daems Boechout , Belgie
4 people found this helpful
Customer Service Reply: We hebben uw ticket met betrekking tot dit probleem ontvangen. Ons klantenserviceteam zal uw probleem binnen 24 uur in behandeling nemen en u blijven helpen totdat aan al uw behoeften is voldaan. Houd de ticketreacties en e-mailmeldingen in de gaten.
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Anil Shah Anil Shah
Gm
I bought a pool heater and it’s wasting of money. It’s not working at all . Wasting of money. Never heat pool. cheaper item never worth it. Not worth it to buy this kind of product very bad product.
0 people found this helpful
Customer Service Reply: "Hello, We’re sorry to hear about your experience, and we truly value your feedback. A support ticket has been created so our customer service team can follow up with you directly. They will reach out via email and keep you updated until the issue is fully resolved. Please check your inbox for our messages. Thank you for giving us the chance to make things right."
Mw Mw
Herr
1.48-7.11 KW
Der Artikel kam beschädigt an. Vevor will die Wärmepumpe nicht zurücknehmen. Der Kundenservice ist die reinste Katastrophe. Finger weg.
3 people found this helpful
Customer Service Reply: Wir haben Ihre Anfrage zu diesem Problem erhalten. Unser Kundenservice-Team wird sich innerhalb von 24 Stunden mit Ihnen in Verbindung setzen und Sie unterstützen, bis Ihr Anliegen vollständig geklärt ist. Bitte behalten Sie den Status Ihrer Anfrage und die E-Mail-Benachrichtigungen im Auge.
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Steve Steve
Manager
Unit did not work when installed. Response is slow because it takes 2 days to get anyone to answer the problem. No technical troubleshooting available. It took 3 weeks for them to decide to refund the money. I believe that they have AI handling these issues as all the 21 responses were identical. Still trying to get them to tell me how to return the unit!
0 people found this helpful
Customer Service Reply: "Hello, We’re sorry to hear about your experience, and we truly value your feedback. A support ticket has been created so our customer service team can follow up with you directly. They will reach out via email and keep you updated until the issue is fully resolved. Please check your inbox for our messages. Thank you for giving us the chance to make things right."
Rodney Rodney
Hvac
I WOULD ENJOYED IT I THINK IF IT WOULD HAVE EVER ARRIVED WAS TOLD WHEN I ORDERED IT THAT BE HERE IN 4 to 5 days after 25 days request Money back got tired waiting Poor sevice
0 people found this helpful
Customer Service Reply: Dear valued customer,We sincerely apologize for the unsatisfactory logistics experience you encountered.We have noted this issue and will feed it back to our logistics partner to optimize the delivery process. If there’s anything further you need or if you have any additional questions, please feel free to reach out. We’re always here to help and want to ensure that everything is to your satisfaction.Please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there,and our customer support team will contact you via email and provide updates until the problem is solved. We appreciate your understanding.

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