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VEVOR VFD 2.2KW 10A 3HP Variable Frequency Drive for 3-Phase Motor Speed Control

Customer Reviews for VEVOR VFD 2.2KW 10A 3HP Variable Frequency Drive for 3-Phase Motor Speed Control

3 HP

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Kelsie Kelsie
Dead on arrival! Customer service is horrible! They ignored my request for return
3 HP
Dead on arrival! Customer service is horrible! They ignored my request for return 1 Dead on arrival! Customer service is horrible! They ignored my request for return 1
The product arrived broken in the mail. The housing on the inverter was cracked, the mounts were cracked, It had a broken fan and a bent fin on the cooling system. I emailed the company right away. They were extremely hard to deal with. Customer service kept giving me the runaround. I requested a return , they kept ignoring it. Their solution was to send me a replacement fan so I could repair the inverter myself. Then they continued to haggle me, giving me 3 low offers to keep the damaged product. This company does not stand on their 30 day no hassle free return or the warranty they offer. I ended up having to dispute the charges with my bank, because Vevor would not honor their policy. Buy at your own risk!
2 people found this helpful
Customer Service Reply: Hello, We’re sorry to hear about your experience, and we truly value your feedback. A support ticket has been created so our customer service team can follow up with you directly. They will reach out via email and keep you updated until the issue is fully resolved. Please check your inbox for our messages. Thank you for giving us the chance to make things right.
GAZZOLA GAZZOLA
RUDY
3 HP
I'VE BEEN WAITING FOR NEWS ABOUT THIS PRODUCT FOR ALMOST 20 DAYS. I'VE BEEN PUT ON HOLD SEVERAL TIMES, AND NO ONE SEEMS TO UNDERSTAND MY QUESTION. I BOUGHT THIS ITEM BECAUSE I NEED IT, BUT AFTER ALL THIS WAITING, I CAN SAY THIS COMPANY'S AFTER-SALES SERVICE IS UNRELIABLE. I WILL TAKE THIS INTO CONSIDERATION FOR THE FUTURE.EMBARRASSING!!
1 people found this helpful
Customer Service Reply: We have received your ticket regarding this issue. Our customer support team will follow up on your problem within 24 hours and continue assisting until all your needs are resolved. Please keep an eye on the ticket responses and email notifications.
Farmer Dave Farmer Dave
Unit fails to save settings
5 HP
Spent literally a week in shop and using all available resources to figure out why unit will not save p50-p55 x1-x6 settings. Saves all settings and changes except those which make it very limited in what can control the vfd externally. We just wanted to add an intermittent switch for both start n stop but that is impossible. So far chat gtp has been the best resource for programming. Shares that vevor have hidden values for saving to eprom chip. . I was unable to find the setting. We are now ordering a Hitachi vfd that is triple price but wil do momentary switches and save settings. We do have another vevor vfd on a conveyor system that works great so not sure why this one is so limited. It will work but note the x terminals will reset when you turn off power. Shop wisely
0 people found this helpful
Customer Service Reply: We have received your ticket regarding this issue. Our customer support team will follow up on your problem within 24-48 hours and continue assisting until all your needs are resolved. Please keep an eye on the ticket responses and email notifications.
Rubén Rubén
No te hacen devoluciones
3 HP
Compré un artículo que no cumplía con sus características y no me devuelven el dinero, lo quiero devolver y no tengo obsion
1 people found this helpful
Customer Service Reply: Agradecemos su paciencia y cooperação a lo largo de este proceso. Tenemos el placer de comunicarle que hemos llegado a un acuerdo mutuo sobre su inquietud reciente. Presentamos nuestras disculpas sinceras por cualquier inconveniente y le agradecemos su comprensión. Su satisfacción es nuestra máxima prioridad, y nos comprometemos a garantizar una experiencia positiva con nuestro servicio.
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Tuukka Eronen Tuukka Eronen
Tehoton laite
3 HP
Muuten ihan kiva laite ja kivan hintainen (saisi olla halvempi) mutta ei riitä tehot pyörittämään 1,1kw sähkömoottoria mihin on kytketty nauhahiomakone kiinni. Tehot loppuu hetkessä. En siis usko että on tuota luvattua 2,2kw tehoa laitteessa.
4 people found this helpful
Customer Service Reply: To our respected customer, thank you for being patient and cooperative. We’re proactively addressing your issues and are focused on finding a resolution that you’ll be happy with. Please check your ticket and email on a regular basis for updates regarding the progress. If you need further assistance or have more questions, don’t hesitate to reach out.
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phil jasperse phil jasperse
retired
3 HP
Hooked up ok. It blew up in 2 weeks. No response from my support request. Ads say call or chat, nowhere on thier site can I find a chat or telephone number. Guess I'll buy another from someone else and never use vevor again
4 people found this helpful
Customer Service Reply: Dear valued customer, Thanks for letting us know. Sorry for any issues. Our after-sales team stands by via "Contact Us" online to resolve this fast. Thank you for understanding.
Franck Franck
N’a jamais fonctionné
3 HP
L’appareil n’a jamais fonctionné dès la réception, ce qui est très décevant et inhabituel pour un produit de ce type. Service client peu réactif.
1 people found this helpful
Customer Service Reply: Cher client estimé, merci pour votre patience et votre collaboration. Nous sommes en train de traiter vos préoccupations et travaillons activement à une solution qui vous satisfera. Veuillez garder un œil sur votre ticket et vos e-mails pour être informé de l’avancement. Si vous avez d’autres questions ou avez besoin d’aide, n’hésitez pas à nous joindre.
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Livio Livio
Dommage!
3 HP
Dommage de ne pas avoir prévu d'entrée pour une mise en. MARCHE/ARRET externe. Là faut appuyer sur les bouton "RUN" ou "STOP" sur la façade du variateur pour mettre en route ou éteindre le moteur. C'est du n'importe quoi, dans la mesure où un variateur est censé être installé dans un coffret afin d'être protégé, des chocs mécanique, projection d'eau et de poussière. Dommage ça aurait put être un super produit.
1 people found this helpful
Customer Service Reply: Pour garantir la résolution rapide de votre problème, nous vous recommandons de vous rendre sur la page « Nous contacter » de notre site web. Là, vous pouvez sélectionner l'option « Support après-vente » pour entrer directement en contact avec un spécialiste qui sera affecté à votre dossier – il travaillera en étroite collaboration avec vous jusqu'à ce que tout soit réglé. Merci pour votre patience pendant que nous corrigeons cela.
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real person real person
disappointed
5 HP
This product is working except I have bought other products such as the 25L sausage stuffer 2 months ago and Vevor support is non existent given the product design is at fault. Basically don't plan on any warranty support, You buy it and it fails plan on throwing it away.
0 people found this helpful
Customer Service Reply: We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Greg Major Greg Major
Owner
Ran our belt grinder for 5 mins and quit working. Price is great quality not so much.
0 people found this helpful
Customer Service Reply: We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.

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