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VEVOR VFD 7.5KW, 34A, 10HP Variable Frequency Drive for 3-Phase Motor Speed Control

Customer Reviews for VEVOR VFD 7.5KW, 34A, 10HP Variable Frequency Drive for 3-Phase Motor Speed Control

10HP

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Felix Cyril Felix Cyril
Demande de retour
Le variateur ne commande pas correctement mon moteur. Il n'est pas adapté
0 people found this helpful
Customer Service Reply: Nous avons bien reçu votre demande et restons en contact avec vous concernant ce problème. Afin de le résoudre, nous vous demandons actuellement des informations complémentaires par e-mail et attendons votre réponse. Soyez assuré(e) que nous assurerons un suivi jusqu'à la résolution complète du problème. Veuillez consulter régulièrement les réponses à votre demande et vos alertes par e-mail.
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Farmer Dave Farmer Dave
Unit fails to save settings
5 HP
Spent literally a week in shop and using all available resources to figure out why unit will not save p50-p55 x1-x6 settings. Saves all settings and changes except those which make it very limited in what can control the vfd externally. We just wanted to add an intermittent switch for both start n stop but that is impossible. So far chat gtp has been the best resource for programming. Shares that vevor have hidden values for saving to eprom chip. . I was unable to find the setting. We are now ordering a Hitachi vfd that is triple price but wil do momentary switches and save settings. We do have another vevor vfd on a conveyor system that works great so not sure why this one is so limited. It will work but note the x terminals will reset when you turn off power. Shop wisely
0 people found this helpful
Customer Service Reply: We have received your ticket regarding this issue. Our customer support team will follow up on your problem within 24-48 hours and continue assisting until all your needs are resolved. Please keep an eye on the ticket responses and email notifications.
ducognon ducognon
david
3 HP
commande non reçu
0 people found this helpful
Customer Service Reply: Merci pour votre patience et votre collaboration tout au long de cette procédure. Nous sommes heureux de vous informer que nous sommes parvenus à un accord mutuel concernant votre préoccupation récente. Nous nous excusons sincèrement pour tout inconvénient et apprécions votre compréhension. Votre satisfaction est notre priorité absolue, et nous nous engageons à vous offrir une expérience positive avec notre service.
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Kelsie Kelsie
Dead on arrival! Customer service is horrible! They ignored my request for return
3 HP
Dead on arrival! Customer service is horrible! They ignored my request for return 1 Dead on arrival! Customer service is horrible! They ignored my request for return 1
The product arrived broken in the mail. The housing on the inverter was cracked, the mounts were cracked, It had a broken fan and a bent fin on the cooling system. I emailed the company right away. They were extremely hard to deal with. Customer service kept giving me the runaround. I requested a return , they kept ignoring it. Their solution was to send me a replacement fan so I could repair the inverter myself. Then they continued to haggle me, giving me 3 low offers to keep the damaged product. This company does not stand on their 30 day no hassle free return or the warranty they offer. I ended up having to dispute the charges with my bank, because Vevor would not honor their policy. Buy at your own risk!
2 people found this helpful
Customer Service Reply: Hello, We’re sorry to hear about your experience, and we truly value your feedback. A support ticket has been created so our customer service team can follow up with you directly. They will reach out via email and keep you updated until the issue is fully resolved. Please check your inbox for our messages. Thank you for giving us the chance to make things right.
GAZZOLA GAZZOLA
RUDY
3 HP
I'VE BEEN WAITING FOR NEWS ABOUT THIS PRODUCT FOR ALMOST 20 DAYS. I'VE BEEN PUT ON HOLD SEVERAL TIMES, AND NO ONE SEEMS TO UNDERSTAND MY QUESTION. I BOUGHT THIS ITEM BECAUSE I NEED IT, BUT AFTER ALL THIS WAITING, I CAN SAY THIS COMPANY'S AFTER-SALES SERVICE IS UNRELIABLE. I WILL TAKE THIS INTO CONSIDERATION FOR THE FUTURE.EMBARRASSING!!
1 people found this helpful
Customer Service Reply: We have received your ticket regarding this issue. Our customer support team will follow up on your problem within 24 hours and continue assisting until all your needs are resolved. Please keep an eye on the ticket responses and email notifications.
real person real person
disappointed
5 HP
This product is working except I have bought other products such as the 25L sausage stuffer 2 months ago and Vevor support is non existent given the product design is at fault. Basically don't plan on any warranty support, You buy it and it fails plan on throwing it away.
0 people found this helpful
Customer Service Reply: We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Explotó Explotó
5 minutos y pam
5 HP
Lo compré para poner en marcha un aparato de sierra trifásico de 3 kw, arrancó y comenzó a funcionar, estaba encantado, hacia varios años que esta maquina no funcionaba por tener monofasica en mi nuevo taller, pero aumente la potencia para ver el pico de velocidad que alcanzaba y.... estallaron las fallas de valencias.... pego 4 truenos el gordo y la mascletá, ardió como la tea, se fini. No lo recomiendo dinero tirado.
0 people found this helpful
Customer Service Reply: Hemos creado un ticket para que podamos dar seguimiento a este problema. Nuestro equipo de atención al cliente se comunicará con usted por correo electrónico y le informará sobre las novedades hasta que se resuelva el problema. Por favor, revise su bandeja de entrada lo antes posible para ver nuestros mensajes.
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Kd Kd
Poor instructions
5 HP
I cannot make it work because the instructions are so poor. They do not provide information on what all the parameters are or what they should be set to. I am not an engineer and there are no YouTube videos for Vevor vfd’s. I should have gone with a big name brand for the instructions they come with. I have no idea of the quality because I can’t make it work. The features are unidentified so I can’t use them. Ease of use, no. I cannot make it work without sufficient instructions on how to set it up.
0 people found this helpful
Customer Service Reply: Thank you for your feedback. We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Zech Viktor Zech Viktor
Inventer
5 HP
Probleme bei Parametern, würde gerne den Umrichter zurückschicken und einen anderen haben. BIN der Meinung das er nicht inordnung ist. Mit einem anderen ist ok.
0 people found this helpful
Customer Service Reply: Wir entschuldigen uns aufrichtig für die Unannehmlichkeiten, die Ihnen durch unser Produkt entstanden sind. Wir verstehen Ihren Ärger, der durch eine Fehlfunktion während der Nutzung entstehen kann. Wir werden uns umgehend um die Behebung des Problems kümmern. Sie erhalten von uns ein Update zu Ihrem Anliegen per E-Mail. Bitte prüfen Sie regelmäßig Ihren Posteingang.
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Jarmo Jarmo
Blew up in minutes
5 HP
Worked few minutes, then blew up with smoke. There is absolute no money back guarantee. They have their internal system theatre for issues/problems which hides consumers rights totally. Not recomending Vevor to anyone.
0 people found this helpful
Customer Service Reply: We have received your ticket regarding this issue. Our customer support team will follow up on your problem within 24 hours and continue assisting until all your needs are resolved. Please keep an eye on the ticket responses and email notifications.

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