Customer Reviews for Iron X Handrail Picket #2 Railing Rail Fits 2 Steps

Very happy with the purchase overall!It adjusted well to an old porch that is non-conforming. Overall a great price compared to paying for something custom made.Well, made sturdy, like the curve because it prevents the need to line up the steps with the handrail exactly.The install was a bit tricky:The hardest part of the install was that the bolts that go into the concrete are metric and drill bits are generally standard. It probably could have worked, but we didn't take the chance that the holes were slightly the wrong diameter. We went out and bought additional bolts from the hardware store because we didn't want to risk it being that we were drilling into concrete. Also, borrowed the special drill to drill into concrete.The diagram instructions in the box is too minimalist, but since it is fairly simple to put together, we figured out how to put it together pretty quickly.

We really like our new handrail

Did not Like the anchors so I bought my own. The rest was good easy to put together it looks good I put one on the front of the house and the back

The only complaint is the paint was scratched and chipped. But it wasn_ bad. Wish it was in better shape when it arrived.

Sturdy metal railing. Easy to install.

Excellent rail gives security for steps . Difficult to install need 2 people.

The shipping was fast. Very impressed. Then I opened the box. The small parts bag was ripped in multiple places, and the small parts were all over the inside of the box, and inside some of the Handrail parts. The other small plastic bag was also crushed, so some of the metal pieces were bent. Corrected in my shop with multiple tools. The directions were crumpled and used as packing. The thin paper was ripped, and pieces were missing. Not sure is this is a standard affair or just a one off with careless packing. The directions are pictures only with no dimensions. I measured the diameter of the concrete fasteners, which was 1/2 inch. So I drilled 1/2 inch holes into my brick porch. I should have drilled one or two sizes smaller because the drilled holes were too large for the fasteners to expand and tighten. Ended up putting a few wraps of good old fashion duct tape on the fasteners. Issue solved. The actual installation went well. Handrail was anchored firmly. Thats when I noticed a large chip out of the top railing. Used some touch-up paint. I was very disappointed in the fact the there is no way to contact the seller or manufacturer. No phone, no email. You are on your own. For the price one would think you would have a way to contact customer service. So much for the name "Happybuy" but maybe this is meant for the ones who have my money!! :-) My wife is happy with the outcome, so in the end I am happy.

The one I received is designed slightly differently than this one and less money, but it works for me. The rail is about a 14" in length, made to mount on two steps as pictured. However the hardware included, along with the worthless instructions don't do much to assist installation. There is no hardware to mount to wooden steps. They included cheaply made masonry anchors, but no lag bolts or hardware for any other type of mounting.The rail itself seems to be built ok with sturdy materials. There are flaws though. There are several places where welds weren't cleaned up properly causing some sharp splintering. I had to file the splinters down and touch up the paint. There's also a large scratch on mine at the top that I had to file down and touch up. The paint work is not the best, and looks like it would scratch up pretty easily. I expect the sun to eventually fade out the thin coat of glossy black paint.The instructions are worthless, with small pictures of hardware only, no written instructions. As mentioned, the hardware included is insufficient for wooden step or porch installations. Once I figured out which bolt goes where, and how the lower bar is supposed to be positioned, I found sufficient hardware to mount it, It looks fine and is sturdy. For my installation, I used 5/16 x 1 1/2 black lag bolts after drilling pilot holes. (If the rail doesn't line up correctly over a 2 step installation as pictured, try reversing and reposition the lower rail)Included are metal 2 piece covers that snap together and cover the bolts at the bottom. However, because of the gaps it leaves, I decided to caulk it with clear silicone to prevent water from seeping in to prevent eventual rotting of the bolt holes and wooden steps. (which is why I started this project in the first place)Eventually it worked out, looks good and is sturdy, ridiculous price (139) notwithstanding.

We got this for my 90 year old mother in law -easy to install and very stylish and sturdy.

Very sturdy product