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VEVOR Voltage Converter Transformer, 3000VA, Heavy Duty Step Up/Down Transformer, Convert from 110 Volt to 220 Volt and from 220 Volt to 110 Volt, with US Outlet EU Outlet 5V USB Port, CE Certified

Customer Reviews for VEVOR Voltage Converter Transformer, 3000VA, Heavy Duty Step Up/Down Transformer, Convert from 110 Volt to 220 Volt and from 220 Volt to 110 Volt, with US Outlet EU Outlet 5V USB Port, CE Certified

3000VA Manual

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James Matheson James Matheson
Transform
The 5000 wattstransformer failed after 2 hours of use. I was only using 2700 watts it should have been able to do that yes continuous duty like advanced
1 people found this helpful
Customer Service Reply: Hello, there. Thank you for reaching out to us. We sincerely apologize for any inconvenience or frustration you may have experienced. Your satisfaction is our top priority, and we are committed to resolving this issue to your complete satisfaction. To assist you further, we encourage you to visit our "Contact Us" page on our website. There, you can easily connect with our dedicated after-sales team.
Gerardo Mauro Gerardo Mauro
Wood worker
My order came damaged, customer service was terrible will not buy from this company again.
1 people found this helpful
Customer Service Reply: We have noticed that the issue you reported has been resolved through email communication. We are pleased that your problem was addressed promptly. If you have any further inquiries, please feel free to contact us again.    Also we sincerely apologize for the unsatisfactory logistics experience you encountered. We have noted this issue and will feed it back to our logistics partner to optimize the delivery process. Thank you for your feedback, which helps us improve our services.
ALEN ALEN
Laganis
2000VA Manual
pretvarač je prestao radit odjednom je počeo dimit i nešto je za iskrilo
1 people found this helpful
Customer Service Reply: Izradili smo zahtjev za praćenje ovog problema. Naš tim za korisničku podršku kontaktirat će vas putem e-pošte i pružati vam ažuriranja dok se problem ne riješi. Molimo vas da odmah provjerite pristiglu poštu za naše poruke.
Phil Phil
.
Bought this transformer for my Japanese ricecooker and griddle. After 2nd use, the transformer stopped working (something inside was malfunctioning and it would no longer turn on). Ricecooker also broke so I had to buy a new one. Never again.
0 people found this helpful
Customer Service Reply: Hello, We’re sorry to hear about your experience, and we truly value your feedback. A support ticket has been created so our customer service team can follow up with you directly. They will reach out via email and keep you updated until the issue is fully resolved. Please check your inbox for our messages. Thank you for giving us the chance to make things right.
Ernst Rieser Ernst Rieser
Herr
5000VA Manual
Beim Einstecken im ganzen Haus kein Strom mehr Habe mich so geärgert dass ich es gleich entsorgt habe
0 people found this helpful
Customer Service Reply: Wir haben ein Ticket für Sie erstellt, um den Status Ihres Anliegens zu verfolgen. Unser Kundenservice-Team wird Sie per E-Mail kontaktieren und Sie über den Stand der Dinge informieren, bis das Problem gelöst ist. Bitte prüfen Sie Ihren Posteingang regelmäßig auf unsere Nachrichten.
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Mb Mb
Voltage losses
220v in gives only 100v out. 240 in gives just about 120. Lots of waste heat and noise. There are many others available that do what they state, this one is off and unreliable, like most Vevor tools.
0 people found this helpful
Customer Service Reply: Hello! We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Karl Klingler Karl Klingler
Keine Lieferung
5000VA Manual
Leider wurde der Spannungswandler nie geliefert. Werde hier nicht mehr einkaufen!
0 people found this helpful
Customer Service Reply: Wir haben festgestellt, dass das von Ihnen gemeldete Problem per E-Mail gelöst wurde. Es freut uns, dass Ihr Anliegen so schnell bearbeitet wurde. Sollten Sie weitere Fragen haben, können Sie sich jederzeit gerne wieder an uns wenden.
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Trond Trond
220-110 volt converter.
5000VA Manual
Well, i got the first, and it was dead, not work at all, they sent me another, and instead of 110v out I got 262v out. So it didn't work either.. The box was a bit damaged by the post office the second time. Maybe they lost it, and thats why it is not working? The product is solid, and heavy, so it should be good quality. I got an refund, but i still had to pay the vat + handling order to norwegian government. About 55euro totally so im not so happy for this purchase. That part vevor don't have a part in, and can't be blamed for, but it's not fun to pay for it for a product that just need to be trashed. I might try to get it fixed by an local shop here, if its possible. Anyway, the customer service was great, I might just was unlucky with the product, I don't know. But for this I think I buy a local product here now, so i can start using my 110v equipment. With the good customer service im not afraid for any new purchases in the future. I assume i was just maximum unlucky with the product.
1 people found this helpful
Customer Service Reply: We extend our sincerest apologies for the inconvenience caused by our product. We fully comprehend the frustration that may arise from experiencing a malfunction during use. We are dedicated to addressing this matter expeditiously. We will provide an update regarding your issue via email; please be so kind as to check your inbox for further correspondence.
Spencer Spencer
Voltage converter
Doesnt work in USA unless you have a European product that is 1 phase most usa products are split phase.this product will not work for you They would not issue refund even though the website says free returns
1 people found this helpful
Customer Service Reply: Thank you for sharing your feedback. If there’s anything further you need or if you have any additional questions, please feel free to reach out. We’re always here to help and want to ensure that everything is to your satisfaction.Please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there,and our customer support team will contact you via email and provide updates until the problem is solved.We appreciate your understanding.
Aline Mongrain Aline Mongrain
Mme
Ne fonctionne pas. Aussitôt que j'essaie de l'utilise la charge tombé a zéro et pas moyen de le rechargé.
0 people found this helpful
Customer Service Reply: Cher client, merci de votre retour. Nous sommes sincèrement désolés des difficultés rencontrées avec ce produit. Pour obtenir de l'aide, veuillez consulter notre page « Contactez-nous » en ligne, accessible depuis la barre de navigation inférieure. Pour tout problème non réglé, envoyez-y un ticket. Notre équipe de soutien vous contactera par courriel et vous tiendra au courant jusqu'à sa résolution. Nous vous remercions de votre compréhension.
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