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VEVOR 2KW Diesel Heater, 12V/24V All in One Diesel Air Heater, with Bluetooth APP Control, Remote Control and Display Screen, CO Alarm, Fast Heating Portable Diesel Heater for Vehicles and Outdoors

Customer Reviews for VEVOR 2KW Diesel Heater, 12V/24V All in One Diesel Air Heater, with Bluetooth APP Control, Remote Control and Display Screen, CO Alarm, Fast Heating Portable Diesel Heater for Vehicles and Outdoors

Vertical Type YES 2KW-White

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Jeff Hutchinson Jeff Hutchinson
Diesel heater
Was broken when received fan made horrible noise heater worked for one day wasted over $200
0 people found this helpful
Customer Service Reply: "Hello, We’re sorry to hear about your experience, and we truly value your feedback. A support ticket has been created so our customer service team can follow up with you directly. They will reach out via email and keep you updated until the issue is fully resolved. Please check your inbox for our messages. Thank you for giving us the chance to make things right."
nick nick
shop owner
I bought a diesel heater. It did not run and Vevor have not helped at all. I will have to repair it myself as they are not responding. Be careful, if something is wrong with the product they will not stand behind it and make it right.
0 people found this helpful
Customer Service Reply: "Hello, We’re sorry to hear about your experience, and we truly value your feedback. A support ticket has been created so our customer service team can follow up with you directly. They will reach out via email and keep you updated until the issue is fully resolved. Please check your inbox for our messages. Thank you for giving us the chance to make things right."
Daniel Daniel
Sucks dont buy
Keeps giving codes, wont heat. Hard to use screen. App works ok.
0 people found this helpful
Customer Service Reply: Thank you for your feedback. We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Kyle Davy Kyle Davy
DO NOT PuRCHASE!!!!!!!!!!!!!!!
Buyer beware! This model is not safe, and does niot Operate as it has a major design flaw in the fuel pump and running of fuel lines. Customer support denies this. But many posts of this unit just quit working after a few uses due to the poorly designed fuel deliver system. Vevor customer service is probably the worst iI have ever dealt with. BUY ANOTHER BRAND save yourself the headache of them dismissing your claims. Happy Holidays!
0 people found this helpful
Customer Service Reply: "Hello, We’re sorry to hear about your experience, and we truly value your feedback. A support ticket has been created so our customer service team can follow up with you directly. They will reach out via email and keep you updated until the issue is fully resolved. Please check your inbox for our messages. Thank you for giving us the chance to make things right."
Philip Philip
Heater
Haven't been able to try it because I'm still waiting on parts that are out of stock.
0 people found this helpful
Customer Service Reply: "Hello, We’re sorry to hear about your experience, and we truly value your feedback. A support ticket has been created so our customer service team can follow up with you directly. They will reach out via email and keep you updated until the issue is fully resolved. Please check your inbox for our messages. Thank you for giving us the chance to make things right."
Ken Beck Ken Beck
Worst diesel heater we have ever owned
This diesel heater never worked right from the start. It won't connect to the Bluetooth app no matter which one I find and try to use. The heater started firing up the first day...and from there it went STRAIGHT DOWNHILL. Never in my life have I hated something so much. If you need to rely on a heater, DO NOT BUY THIS!!!! Other issues to note, the fan speeds are definitely not optimal for proper burn and reliable flame. First I couldn't get it to run higher than level 4...then I couldn't get the stupid thing to run longer than a couple hours. Then the heater would sloppily start and flame would clunk out within minutes. Then it would only fire when the pump WASNT running(after the pump dumped a ton of fuel in) which made zero sense. So only 3weeks or so before it was USELESS. I pulled it apart to troubleshoot and it was FULL of stage 3 creosote. Only after 3 weeks of use. I've owned 3 other Chinese diesel heaters and none of them were ever this bad. Avoid this unit like the plague!
0 people found this helpful
Customer Service Reply: "Hello, We’re sorry to hear about your experience, and we truly value your feedback. A support ticket has been created so our customer service team can follow up with you directly. They will reach out via email and keep you updated until the issue is fully resolved. Please check your inbox for our messages. Thank you for giving us the chance to make things right."
Chad Haynes Chad Haynes
Owner
Item is junk quit working in less than 3 months. Contacted customer service and they will not replace, refund Orr repair item even though it has a 1 year warranty on it. Don’t waste your money buying from venvor!
0 people found this helpful
Customer Service Reply: Hello! We have noticed that the issue you reported has been resolved through email communication. We are pleased that your problem was addressed promptly. If you have any further inquiries, please feel free to contact us again.
Timothy Oliver Timothy Oliver
Owner of broken heater less than a month old
Bought this heater within one week started giving error codes smokes like crazy, had to replace the fuel pump and place the fuel pump still smokes like crazy throws error codes contacted vevor instead of returning it they told me I should watch a video on how to fix it that told me nothing that had anything to do with what was going on with my machine
0 people found this helpful
Customer Service Reply: Dear valued customer, Thank you for sharing your concerns. We’re sorry for any inconvenience this has brought. For more help, please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there for any unresolved issues, and our after-sales team will work to resolve things quickly. We appreciate your understanding.
Pat Cowman Pat Cowman
Mr
Horizontal Type YES 8KW-White
Unfortunately the vevor 8 kv would not work , it would go through the start up process and the pump would click but it would not fire up
0 people found this helpful
Customer Service Reply: Thank you for your feedback. We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Upset customer Upset customer
Bluetooth doesn't work
The mounting screws for the brackets are wrong size. Also the bluetooth doesnt work. I tried scanning the qr code on the manual and it shows me their authentication expired 2 days ago and notifies me its a sketchy website.
0 people found this helpful
Customer Service Reply: "Hello, We’re sorry to hear about your experience, and we truly value your feedback. A support ticket has been created so our customer service team can follow up with you directly. They will reach out via email and keep you updated until the issue is fully resolved. Please check your inbox for our messages. Thank you for giving us the chance to make things right."

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