Customer Reviews for VEVOR Commercial Ice Maker Machine - Head, 181.4 kg/Day Stainless Steel Ice Machine with Self-Cleaning, Scheduled Ice-Making, Adjustable Thickness, Ideal for Restaurant Bar Cafe Hotel - Head Only

ne fonctionne pas. obligée d'en recommander une qui ne fonctionne pas non plus ... impossible de joindre un service client matériel non fiable

Nem működik!

Stopped working in a month. Very hard to get technical service. Should have a phone number. You have to send an email. Wait for a response which asks for a picture or video then wait for them to contact you. I am waiting.

VEVOR states they have a 48hour response time to tickets made. This is not true. I have made two tickets and went through the process of the AI CHAT and chat with a representative and just got met with a glorified apology and explanations of that is not my department that handles the response to complaints. And then being told have a nice day. I feel as if VEVOR isn’t honest now and I buy many products from them through my electrical company. If this is the kind of customer service VEVOR has to offer then maybe I need to go elsewhere. If I can just have an answer on the next steps on replacement of the ice maker I would have been satisfied. The ice maker is really nice looking and hopefully once everything is resolved I can leave a better review on it but for now the ball is ion your court VEVOR. What are you going to do about it?

When i received this it showed up damaged.(the door hinge was bent and scratches on the side) They told me they would refund my money but never heard from them again.

In general the machine works well but the problem is that I had a breakdown with the Compressor and painfully VEVOR could not replace either the part or the machine, it returned my money, very bad because I had return expenses and now I expect compensation because I had to buy another one because they did not have another one for replacement, a shame in addition to the delay in the response, thank you

I GOT THE ICE MACHINE WHICH I CAN SAY PIECE OF SHI**. NO REUBBER WASHER IN INTAKE NOT ABLE TO FIX .. THERE IS NO AFTER SALE SERVICE.. THERE IS NO PHONE NUMBER TO CALL.. NO RESPONSE ON EMAIL... NO RESPONSE WITH WHATS APP NEVER BUY ANY THING FROM THIS COMPANY.. ITS TOTALLY WASTE OF MONEY AND TIME ON EVERYTHING.. I STILL NOT EVEN HEAR ANYTHING FROM COMPNEY BUT YOUR COMPLAINT ESCALETED AS URGENT IN ABVERY EMAIL... SO USELESS TO ORDER ANYTHING FROM THIS COMPANY.. THANKS SANJAY

Vevor customer service is non-existent. They refuse to address the 2 items I purchased that were suppose to go together but do not fit properly.

I'm leaving two stars because the ice maker eventually works, but getting it here was an absolute nightmare. The first unit was lost in transit. For weeks, customer service did nothing but apologize. Every time I reached out, they said "we're very sorry" and asked me to wait another 48 hours. But they were not helpful in actually getting a replacement to me ASAP. No expedited shipping. No escalation. No proactive updates. Just apology after apology with zero action. I had to chase them constantly. When the second unit finally arrived (after I threatened a chargeback), there was no compensation for the month-long delay, no acknowledgment of my wasted time, and no effort to make things right. And now the fit issue: This ice maker head does not properly fit their own 250lb storage bin (Model LSB250). There's a large gap at the front between the machine and the bin. Ice falls behind the bin, cold air escapes, and I've had to tape up the front to create a seal. For two products designed to work together, this is unacceptable. Bottom line: If you're lucky enough to receive your order without issues, the machine itself makes ice fine. But if anything goes wrong, don't expect VEVOR to actually help. Their apologies mean nothing when they won't lift a finger to resolve the problem quickly.

Parts are very fragile and cheap. I Bought it a month ago and the white water bucket that holds the water inside the ice maker broke already because is a cheap Piece of plastic screwed in with a metal screws that with small vibrations breaks.