Customer Reviews for VEVOR Commercial Ice Maker Machine - Head, 181.4 kg/Day Stainless Steel Ice Machine with Self-Cleaning, Scheduled Ice-Making, Adjustable Thickness, Ideal for Restaurant Bar Cafe Hotel - Head Only

I am hoping that I can rate the quality a five star but I am very concerned about that right now. I have had no success in getting an answer to our issue. We have hooked up the ice maker and everything runs except the compressor heats up and is not freezing the ice. We have followed the instructions carefully but seems to be a problem and still no answers from customer service.

Ice machine is less than 6 months old under warranty, I also bought the extended warranty. It been broken for 10 days now. Every day I message Vevor every day there only response is we are looking into it.

Ice machine quit working before the warranty was expired. This is my second time dealing with Vevor on something covered by warranty and it is a nightmare. They do not stand behind their product and will not cover warranty. I had to spend countless hours troubleshooting for them, taking videos to verify operations, going back and forth for a month with them wanting me to find a service company to get a quote on fixing. All of this and then they offer to refund me 92 dollars.

This is not a commercial ice machine. 6 months and stops producing ice.

Well after 3 months it put up a e2 code I reset it plug it in it drops one time and codes out again ?

Quit working after only 3 or 4 months does like it's making ice but it doesn't. Need a repair man.

Unit failed and they are unwilling to replace unit that is less than a year old. I now have my customer having to buy ice with a broken icemaker on hand .

The price of this ice machine is great. what is not great is if you have a problem with it you are on your own. Vevor wants to send you what to check if you get an error code. My situation is that I have had for the ice maker for three months and worked great. Then one day nothing! got an error code 11. They send you what to to check for, first off its three months old it should be under warranty of some sort? no they want you to chat with them and send you what to check for. The problem with mine was that two copper pipes had rubbed together and eventually created a hole and let all the cooling gas out. First off I should not be troubleshooting and having to fix this problem! had to call a repair person to look at and $1200 later after putting a port on the copper line to find leak and fill with gas its fixed for now. Buyer beware save money if you want but if you have a problem good luck

I purchased this machine over a month ago and I still have received the package. I have reached out several times and yet to get a resolution. The customer service is horrible. I need the Ice maker to conduct my business and I haven't been able to do business and only get these automated responses that are not resolving my issue. I have literally begged for a resolution and the customer service is horrendous.

stopped working after 3 months