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VEVOR Gas Post Hole Digger 63CC 2400W with 20.3 cm Drill Bits & 1 Extension Rod

Customer Reviews for VEVOR Gas Post Hole Digger 63CC 2400W with 20.3 cm Drill Bits & 1 Extension Rod

8 inch-63cc
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Customer Reviews

4 Out of 5
Based on 891 reviews
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Julio Cantu Julio Cantu
Defective
I purchased this item but was never able to attach it because it arrived defective. Customer service has been very slow to respond and keeps saying they will get back to me. I’m a top-level customer who has purchased multiple items from your company, but I’m considering stopping future purchases if this issue isn’t resolved promptly.
0 people found this helpful
Customer Service Reply: Thank you for your feedback. We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Humberto Humberto
Bad product
This product is bad item to buy.
0 people found this helpful
Customer Service Reply: Thank you for your feedback. We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Brock s Brock s
Me
Had the auger for one day, dug about 12 hole 30” and on the 13th hole. It broke. It’s no wonder this thing is so cheaped. It doesn’t last.
0 people found this helpful
Customer Service Reply: "Hello, We’re sorry to hear about your experience, and we truly value your feedback. A support ticket has been created so our customer service team can follow up with you directly. They will reach out via email and keep you updated until the issue is fully resolved. Please check your inbox for our messages. Thank you for giving us the chance to make things right."
Eddie Gunn Eddie Gunn
Mr
The auger arrived in time for a fence project; however, it would not operate. Had a few in the past and figured we would try a Vevor product because we had great success with other tools or supplies that we've ordered from Vevor. The auger simply would not work.
0 people found this helpful
Customer Service Reply: Hi, so sorry to hear our product gave you trouble,we totally get how frustrating a malfunction mid-use can be. We wanna get this sorted for you fast! We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Roger Swegan Roger Swegan
Esq
I own 2 diggers this one started perked out of my h a ND and would not release high speed.
0 people found this helpful
Customer Service Reply: "Hello, We’re sorry to hear about your experience, and we truly value your feedback. A support ticket has been created so our customer service team can follow up with you directly. They will reach out via email and keep you updated until the issue is fully resolved. Please check your inbox for our messages. Thank you for giving us the chance to make things right."
Dmitry Dmitry
DO NOT PURCHASE THIS AUGER!!!
I purchased an auger for ~$170. When i tried to start it the cord broke, never even got a chance to use it. Contacted customer service, they tried to send me a cord so that I would replace it!! Really?? Now they are offering me a $48 refund, based on what??? I would never EVER purchase from them again. They do not stand behind their products and sell ABSOLUTE CRAP!!!!
0 people found this helpful
Customer Service Reply: We have received your ticket regarding this issue and have been in continuous communication with you about it. We have provided a solution to you via email . Please rest assured that we will keep following up until the problem is fully resolved. Kindly monitor the ticket responses and email alerts.
Eric Johnson Eric Johnson
Disappointed
The auger would start but it has zero power. When I try to dig an hole it stops as soon it touches the ground.
0 people found this helpful
Customer Service Reply: Thank you for bringing your concerns to our attention. We sincerely apologize for any inconvenience you have experienced. Please be assured that your case is currently under review, and we are actively working on finding a solution that will meet your needs and expectations. During this time, we kindly ask you to keep an eye on your ticket updates and/or your email inbox.
terry terry
DIYer
Was a pile of junk, pulled like 400 times and would not start, readjusted carburetor, fired up first pull, Ran awesome for about 2 minutes and then blew up, took 2 weeks to resolve the issue by having Vevor just refund my money. There products are usually awesome, just the customer support and warranty are a joke.
0 people found this helpful
Customer Service Reply: Dear valued customer, your patience and cooperation are highly valued. We’re working diligently to handle your concerns and are determined to find a satisfactory solution. Be sure to regularly check your ticket and email for updates on the progress. For any more questions or assistance, feel free to get in touch.
Drew Vandy Drew Vandy
Home owner
The auger never worked straight out of the box. Put it together added gas and never would run. Troubleshot it and found that it had not "fire". Tried to communicate with Vevor about the issue. Pure waste of time. The refund/complaint form is setup in a manner that requires pictures, and the necessary write up. It will only accept pictures in a specific format. I was never able to send the request because of this. So I'm stuck with a $160 paper weight. Beyond frustrated and disappointed!
1 people found this helpful
Customer Service Reply: Dear valued customer, Thank you sincerely for taking the time to share your concerns with us. We deeply regret that your experience has fallen short of our standards, and we want to assure you that your feedback is being taken very seriously. To ensure your issue is resolved promptly, we recommend heading to our "Contact Us" page on the website. Thank you for your patience as we make this right.
David adams David adams
Mr
After I got it running while I have it on full throttle the auger is either barely turning or not turning at all..I just used it the one time..
1 people found this helpful
Customer Service Reply: Dear valued customer, Thank you for your feedback. Apologies for any inconvenience. Our after-sales team is ready to help promptly via our online "Contact Us" section. We truly appreciate your understanding.

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