Customer Reviews for Handrail Picket #1 Fits 1 Step Matte Black

Handrail is very solid and sturdy, and works well. Assembly of the handrail is fairly easy. Everything is bolted together with an Allan wrench. The only negative is that there were no instructions in how to install the concrete fasteners into the concrete and bolt the handrail into place. I ended up googling or u tubing a video, and used a 3/8 inch masonry drill bit, and took a little longer than expected to install. It would have been better if they had their own u tube video. Overall, the handrail looks good and gives safety to the steps.

Great product unfortunately due to the custom brick steps on our front porch the rails could not be installed properly due to the dimensions. The instructions were very well done my husband said they would have been very easy to install. Awesome company they were very courteous and quick to guide us through the return process.

I used it on 3 steps with a landing, I thought it was going to be a little long but it fit perfect . It was an old house the steps were made from 8x16 concrete block there was enough adjustment to fit these steps.

used for stairs down to driveway

I was goimg to write a review about how easy this handrail was to put together and install. It is very sturdy!! .. However, when I was in the process of putting it together, I took a closer look at the Top (most important) part of the handrail. It has a large gouge, a large spot missing paint, and a very sharp edge imperfection. (Resulted in only a tiny cut when I ran my hand over it) I filed down the sharp edges and spray painted the damaged area and will have to live with it, as it would be too expensive to return. Putting my house up for sale and had to intall a hand rail, so no time to look elsewhere. Very Poor Quality Control.UPDATE!! After seeing my review about the Top Rail being very pitted and poor quality control this company contacted me and offered to send a new top rail. Not only did I recieve a new top rail (which is flawless) I recieved and entire new unit!! Kudos to this company and their OUTSTANDING CUSTOMER SERVICE!!

I like everything about this rail except the included concrete anchors. After putting it up with all 8 included anchors, it just wasn't that sturdy. Went to Home Depot, dropped a $20 on lag shields and screws and it is rock solid. The picture has the included (used) anchors and the far superior lag shields.

The product was fine. Not suitable for installing into brick

Would like to had better instructions,anchor bolts very cheap, Had no idea what drill size to use. no drill, Had to buy new anchor bolts.

Installed it at my parents house and worked out great. Now they have something to hold onto when they go outside.

Worked very well for what we were needing.