At first I was shocked that there was a bit of rust in the hinges and almost complained, but there was a note in the package that some rust exists "since it's handmade"... like rust would exist in all things handmade. Just poor quality hand work to me. Also the shelf was floating around inside the safe, the plastic holders were broken in delivery, BUT there was a spare pair in the bag so no harm there. Lock seems to work. The 3 second time limit to set the number code is very fast, unable to put like 12 digit code in 3 seconds. Alarm also works. Not very loud, but would wake up at night.