The motor is not 2kW, not even close. ~200W would be the right rating.. I but this to a kids ATV with 9/64 ration gear wheels and still there is no torque enough...
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We are very sorry about the issue with your product. Please contact our after-sales team via email and provide relevant pictures or videos. Our after-sales team will do our best to help you solve the product issue. Please refer to the contact information in the following link.
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